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For Companies At a Glance
- Tasks: Guide new clients through onboarding, ensuring they achieve success with our platform.
- Company: Join SourceWhale, a leading AI-native Recruitment Productivity Platform with a people-first culture.
- Benefits: Enjoy 25 days holiday, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact in a fast-growing startup while developing your career.
- Qualifications: Experience in customer-facing roles, strong communication, and problem-solving skills.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 40000 - 50000 £ per year.
About Us
SourceWhale is the leading AI-native Recruitment Productivity Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRMs, emails, data providers etc - and with our best-in-class product, we are on a mission to be a leader in the Recruitment Technology space.
Why Us?
We’re a team of seriously talented, positive individuals and we invest heavily in our people - you won’t feel like a number here! We’re proud to have been named one of The Sunday Times Best Places to Work in 2025, a reflection of our commitment to building a people-first culture and supporting career growth at every level. This is an opportunity to join an agile tech startup that is growing faster than any other company in our space. We are completely profitable and have built an incredible product - just see our G2 reviews!
As a Launch Manager in the Mid-market Customer Success Team, you’ll own the onboarding journey for new clients - guiding them through transformation, delivering early value, and setting them up to hit key adoption, efficiency and revenue milestones. Reporting to the Global Mid-market Customer Success Team Manager, you’ll be part of a team with a clear mission: driving measurable success for every SourceWhale customer.
Day in the Life
- Launch Managers are specialists in driving product adoption and accelerating time to value. Through a structured, high-impact onboarding experience, you’ll ensure every customer starts strong.
- Own the first 3 months of the customer lifecycle, managing 4–6 new accounts per month.
- Partner with Account Executives to build tailored Success Plans aligned to each client’s goals, challenges, and definition of success.
- Lead technical setup, including CRM integrations and migrations, mapping, and testing, to ensure a seamless implementation from day one.
- Build strong relationships with stakeholders at all levels, including C-suite, to drive engagement and outcomes.
- Deliver engaging, tailored training sessions aligned to each client’s go-to-market strategy and workflows.
- Drive adoption through proactive, consistent outreach - identifying blockers early and resolving them quickly.
- Track progress against success metrics and communicate updates clearly to both customers and internal teams.
- Identify and act on expansion opportunities within the onboarding phase, using commercial insight to grow account value.
- Provide strategic guidance and best practice recommendations tailored to each customer’s unique setup.
- Collaborate closely with Account Management to ensure a seamless transition and long-term growth strategy.
- Lead review sessions with key stakeholders, measuring progress against adoption, outcomes, and overall experience.
- Deliver a comprehensive handover to Account Management, ensuring continuity and ongoing success.
- Conduct regular on-site visits to strengthen relationships and deepen engagement.
Who You Are
- Experience in a high-touch, customer-facing role within RecTech, SalesTech, or a similar SaaS environment.
- Confident leading business transformation and change management initiatives.
- Exceptional communication skills, with the ability to simplify complex ideas for different audiences.
- Strong listening, problem-solving, and stakeholder management abilities.
- Comfortable working cross-functionally in a fast-paced startup environment.
- Proactive, driven, and eager to learn and develop.
We welcome applications from backgrounds such as recruitment and sales as well as customer success.
What Sets You Apart
- Experience in Recruitment Technology or onboarding commercial/sales teams.
- Previous experience in recruiting or business development.
- A proven track record of high performance across adoption, customer satisfaction, and retention metrics.
- Strong technical aptitude and confidence working with integrations and systems.
Our Hiring Process
- Stage 1: Screening Interview with Talent Acquisition.
- Stage 2: Hiring Manager Interview.
- Stage 3: Task Interview with Hiring Manager and Head of Customer Success.
- Stage 4: Final Interview with VP of Customer Success.
What’s in it for you?
At SourceWhale, we champion a culture built on transparency, trust, and flexibility. Open communication is our norm, and everyone’s voice truly matters. We offer a flexible working model, balancing remote work with in-person collaboration. Our Customer Success Team typically meets in our Shoreditch office on Wednesdays, with additional office time entirely optional. We’re committed to continuous improvement, actively encouraging feedback, innovation, and new ideas. We also prioritise work-life balance and support our team with a comprehensive benefits package:
- 25 days holiday (not including public holidays).
- Macbook + any extra tech or software necessary for your role.
- Flexible business with flexible working arrangements.
- Private medical, dental & vision insurance.
- Income Protection Insurance.
- Employee Assistance Programme (EAP).
- Compassionate leave policy.
- Monthly social events.
- First hand experience of an early stage startup - huge ability to make an impact!
Customer Success Manager in London employer: SourceWhale
Contact Detail:
SourceWhale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at SourceWhale on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the company.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. We want to see how you align with our people-first approach, so be ready to share examples of how you've contributed to team success in the past.
✨Tip Number 3
Show off your skills during the task interview! Think about how you can demonstrate your customer success expertise and problem-solving abilities. We love seeing candidates who can think on their feet and adapt to challenges.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can keep you top of mind and show us that you're genuinely excited about the opportunity to join our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and any relevant skills that align with our mission at SourceWhale.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, it's crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to reflect how you can simplify complex ideas.
Highlight Relevant Experience: If you've worked in RecTech or a similar SaaS environment, make sure to emphasise that experience. We want to see how your background can contribute to driving product adoption and customer success.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your progress!
How to prepare for a job interview at SourceWhale
✨Know Your Stuff
Before the interview, dive deep into SourceWhale's mission and product offerings. Understand how their AI-native platform works and think about how your experience in customer success can drive product adoption and transformation for clients.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to simplify complex ideas for different audiences. Prepare examples of how you've effectively communicated with stakeholders in the past, especially in high-touch roles. This will demonstrate your ability to engage with clients at all levels.
✨Be Proactive and Problem-Solving
Think of scenarios where you identified blockers early and resolved them quickly. Share these experiences during the interview to highlight your proactive nature and problem-solving skills, which are crucial for driving customer success.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and how the Customer Success Team collaborates with other departments. This shows your genuine interest in the role and helps you understand how you can contribute to SourceWhale's growth.