[26-049] Legal Navigation Support Worker in Surrey

Position: Legal Navigation Support Worker – Part-Time Temporary

Location: Newton Resource Center

Hours: 21 hours, Mon, Tue, Thu

Salary: $27.81 per hour

Start Date: ASAP

End Date: March 31, 2027 (May be extended)

This position is structured as a job share arrangement between two employees. The continuation of this role is dependent on maintaining the job share structure. If the arrangement cannot be sustained (e.g., one partner leaves), the position may be re-evaluated and could be modified or discontinued based on operational requirements.

We are looking for a Legal Navigation Support Worker to join our Sources team! This individual must have excellent communication skills, commitment to social justice and be a team player.

About Sources:

SOURCES is a community-based non-profit organization that has been providing support, encouragement, and hope for individuals and families in White Rock, Surrey, Delta, Langley, Prince George, and Parksville for 40 years. We serve 40,000 individuals yearly and that is all owing to our dedicated team. We welcome people of all genders, races, cultures, ethnicities and abilities. We strive to create more vibrant and resilient communities by offering support to children, youth, families, persons with disabilities, seniors, LGBTQ2S+ individuals, and others who are coping with isolation, addiction, mental illness, poverty, disability and conflict. We also support our communities through leadership, education and volunteerism. SOURCES is also committed to learning about, celebrating and incorporating Indigenous knowledge into our practices as we continue our work in truth, reconciliation and resurgence. We value diversity, respect and collaboration as we are all striving to promote the same mission—social wellness for our community.

Sources Newton Resource Centre:

The Newton Resource Centre offers a variety of services for individuals who are living in poverty including those who are homeless. These programs focus on supporting individuals to obtain and maintain essential income and living resources including income assistance, other government benefits, and affordable rental housing. Our Housing Support Services assist individuals who are homeless and at imminent risk of homelessness. This team works collaboratively to address the unique and complex needs of each individual as well as works in partnership with other service providers in the community to address the needs of this target population.

Key Duties and Responsibilities:

• Assist in review of individual claim submission process, supports and assistance to navigate the refugee claim or appeal process.
• Show clients where to find accurate information about immigration pathways and refugee claim procedures.
• Translate the meaning of a question and transcribe responses on an immigration form.
• Provide information about avoiding immigration fraud.
• Liaise with immigration lawyers and legal aid organizations to provide legal advice to the claimant.
• Assist claimants in preparing their case by gathering necessary documents and evidence, ensuring they are well-prepared for legal proceedings.
• Provide support, information and referral, written communication on behalf of the client, and accompaniment to meetings and hearings.
• Promote and develop relationships with government agencies and other community service providers.

Responsibilities:

• Direct Service: Screen and identify individual’s legal issues according to program guidelines and funding mandate.
• Provide emotional support, legal resources, information and appropriate referrals by telephone, website, email, and appointment.
• Assess client information and determine eligibility for referral to Legal Aid.
• Build and maintain a positive working relationship with other advocates, lawyers, Legal Service Providers, and other relevant groups and individuals.
• Follow-up with lawyers/clients regarding progress/outcome of case.

Administration:

• Research current policies and procedures, laws, and case law etc. to keep current with various client issues.
• Ensure legal resources are kept current.
• Maintain complete and accurate program records and statistics for all program activities.
• Perform related administrative practices including record keeping, file management and reporting to accredited standards.

Physical Demands of Job:

• Walking/Moving Around - 50%
• Sitting - 75%

Cognitive Demands of Job:

• Independent Work - 100%
• Task Memorization - 100%
• Changing Priorities/Deadlines - 100%
• Writing/Reading - 100%

Qualifications:

• Post-Secondary education/or equivalent training and education in Psychology, Sociology or a related social services program.
• Two years’ experience working in a related field.
• Good understanding of Immigration/refugee Law.
• Knowledge of community resources and other social service agencies.
• Self-motivated with the ability to run an organized caseload.
• Priority will be given to individuals with one of the following languages: Punjabi, Hindi, Arabic, Dari, Pashto, Spanish and Tigrinya.
• Must have a valid BC Driver’s License and access to a vehicle.

Closing Date: Until filled