# IT Field Support EngineerPosted 30th September 2026REFERENCE33392\\_1790773225### Share this job### Relevant JobsIT and DigitalIT Support AnalystLocationIpswich, SuffolkJob TypePermanentIT Support Analyst Join Vertas Group and Grow Your IT Career Are you passionate about technology and great at helping people? We're looking for a IT Support Analyst to join our IT...View jobIT and DigitalService Desk AnalystLocationIpswich, SuffolkJob TypePermanentService Desk Analyst Join Vertas Group and Grow Your IT Career Are you passionate about technology and great at helping people? We're looking for a Service Desk Analyst to join our...View jobIT and DigitalService Desk AnalystLocationIpswich, SuffolkJob TypePermanentService Desk Analyst Join Vertas Group and Grow Your IT Career Are you passionate about technology and great at helping people? We're looking for a Service Desk Analyst to join our...View jobLocationIpswich, SuffolkSalaryUp to£38,000/yearJob TypePermanentJob DisciplineIT and DigitalA market leading business in Suffolk is seeking a field IT technician who will be required to travel to local sites once or twice a week.The Field Support Technician delivers high-quality onsite and remote IT support across locations, ensuring colleagues can effectively access and use technology to perform their roles.The role is the primary technology presence at operational sites, covering technical support, device deployment, workplace technology and user engagement. The post-holder will work closely with the Service Desk, Infrastructure Team and third-party providers to own incidents, drive technology improvements and support a secure, modern and reliable IT environment across the Group.**Locations include:** Suffolk Essex Norfolk - once or twice a week. Nottingham once a month.* Provide hands-on 1st and 2nd line IT support at offices, sites and remotely.* Own incidents and service requests through to resolution, keeping users and the ITSM platform updated.* Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues.* Escalate complex issues to the appropriate technical team or third-party provider, ensuring a clear and effective handover.* Act as the local IT representative for assigned sites, building positive relationships with managers and users* Build, configure, deploy, replace and recover laptops, desktops, mobile devices, printers and peripherals.* Support modern endpoint management, device enrolment and configuration using Microsoft Intune.* Assist with joiner, mover and leaver activities, including equipment preparation, deployment and return.* Maintain accurate asset records, stock levels and equipment allocation throughout the device lifecycle.* Support the adoption of Microsoft Intune, Windows Autopilot and other modern workplace technologies.* Perform device health checks and support proactive replacement planning## Qualifications* Good general standard of education, including Maths and English (GCSE A-C or equivalent).* Relevant IT qualification desirable, e.g. CompTIA A+, Microsoft 365 Fundamentals or ITIL Foundation.## Technical Knowledge & Experience* Experience in a desktop support, field support, IT technician or 2nd line IT role.* Strong practical knowledge of Windows, Microsoft 365, hardware, peripherals and workplace technology.* Working knowledge of networking fundamentals, Microsoft Entra ID and MFA.* Experience with endpoint management tools such as Microsoft Intune or Autopilot desirable.* Experience with ITSM/ticketing systems and third-party IT providers desirable.## Communication & Working Style* Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.* Able to take ownership of incidents, prioritise workload and work independently.* Collaborative approach with the ability to build effective relationships with users, site managers, suppliers and technical teams.* Self-motivated, organised and willing to learn.## Additional Requirements* Full UK driving licence and willingness to travel regularly* Flexible approach to working hours where required for site visits, projects or planned IT changes.* Able to safely transport and install IT equipment. #J-18808-Ljbffr
IT and Digital IT Field Support Engineer Ipswich, Suffolk Up to £38,000 / year employer: SourceFlow
Opus People Solutions is an exceptional employer, offering a dynamic work environment that values collaboration and professional growth. With the flexibility of hybrid working arrangements in Shropshire, employees benefit from a supportive culture that encourages continuous development and provides opportunities to engage with diverse building projects. The competitive pay rate and commitment to maintaining high standards in Building Control make this role both rewarding and impactful.
