At a Glance
- Tasks: Manage customer accounts and deliver exceptional service from enquiry to project completion.
- Company: Join a growing manufacturing business in Worcester with a supportive team culture.
- Benefits: Enjoy private medical insurance, company pension, and additional leave with service.
- Other info: No weekends! Enjoy ongoing training and clear career progression opportunities.
- Why this job: Make a real impact while building strong client relationships in a dynamic environment.
- Qualifications: Experience in customer service or account handling with strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Job Description
Source Co Recruitment are looking for an experienced Account Handler to join a growing business within the manufacturing sector in Worcester.
This is an excellent opportunity for an organised, customer-focused individual to join a busy office team, managing customer accounts from enquiry through to project completion.
The
Role: The successful candidate will be responsible for delivering exceptional customer service, processing customer orders and quotations, and building strong, long-lasting client relationships while ensuring projects run smoothly from start to finish.
Working
Hours: Monday to Friday 8am 4pm No Weekends!The ideal candidate will have: Previous experience in Customer Service, Account Handling, Sales Administration or Office Administration.
Excellent communication and relationship-building skills.
Strong organisational skills and attention to detail.
The ability to manage multiple priorities in a fast-paced environment.
A proactive approach with excellent problem-solving skills.
Good Microsoft Office and general computer skills.
Key Responsibilities Customer Account Management Manage a portfolio of customer accounts.
Build and maintain strong customer relationships.
Act as the main point of contact for customer enquiries.
Provide regular updates throughout the order process.
Deliver outstanding customer service.
Sales & Order Administration Prepare quotations and process customer orders accurately.
Manage order amendments and day-to-day customer requests.
Maintain accurate customer records and documentation.
Identify opportunities to introduce additional products and services.
Problem Solving Resolve customer queries efficiently and professionally.
Liaise with Sales, Operations and Production teams to ensure projects are delivered successfully.
Take ownership of customer issues through to resolution.
Administration & Reporting Maintain accurate records of customer interactions.
Monitor account activity and project progress.
Keep customers and internal teams informed throughout the order lifecycle.
Team Support Support the onboarding of new customers.
Work collaboratively with colleagues to deliver an exceptional customer experience.
What's on Offer?Private Medical Insurance Company Pension Additional annual leave with length of service Company events On-site parking Ongoing training and development Career progression opportunities Friendly and supportive working environment Interested?If you're looking for your next opportunity within a growing business where you can make a real impact, we'd love to hear from you.
TPBN1_UKTJ
Account Handler in Worcester employer: SourceCo
Join a leading and innovative company in the UK as a Class 1 Driver, where you will enjoy competitive pay, including a shift premium for night work. Our supportive work culture prioritises employee growth and development, offering you the chance to advance your career while being part of a dynamic team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler in Worcester
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like SourceCo, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Account Handler in Worcester
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to SourceCo specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at SourceCo
✨Know Your Manufacturing Processes
Before you walk into the interview with SourceCo, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like SourceCo value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
