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- Tasks: Support customers, coordinate job progress, and ensure clear communication across teams.
- Company: Established logistics business with a supportive and fast-paced environment.
- Benefits: Competitive salary, 25 days holiday, and the option to purchase additional leave.
- Other info: Part-time role with excellent career stability and growth opportunities.
- Why this job: Join a growing team and make a real impact in customer service.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
A well established logistics business is looking for a confident and organised Customer Service Administrator to join their team on a part-time permanent basis. This is a varied office based role where you'll play a key part in supporting customers, coordinating job progress, updating systems and ensuring clear communication across operations, warehouse and accounts teams.
If you enjoy working in a busy environment, take pride in delivering excellent customer service and have strong attention to detail, this could be a great opportunity.
Key Responsibilities- Providing high levels of customer service and support
- Processing and updating customer orders on internal systems
- Keeping customers informed on job progress and delivery updates
- Liaising with warehouse, operations and subcontractors
- Managing paperwork, PODs and job files accurately
- Handling customer queries, complaints and invoice queries
- Maintaining spreadsheets and system data
- Supporting smooth day-to-day operational coordination
- Previous experience within customer service and administration
- Strong communication and organisational skills
- Confident using Microsoft Office, email and spreadsheets
- Ability to multitask and work well under pressure
- High attention to detail and a proactive attitude
- Experience within transport, logistics or freight forwarding would be beneficial but not essential
Part-time, permanent position Wednesday to Friday 07:00am - 3:30pm Office based
Benefits- Competitive salary package on offer
- 25 days holiday plus bank holidays (pro rata)
- Option to purchase additional annual leave
- Supportive and fast paced working environment
- Long term stable opportunity within a growing business
- Competitive salary on offer, depending on experience.
For further information regarding salary and company details, please apply or get in touch directly for a confidential discussion.
Customer Service Administrator in Redditch employer: SourceCo
Contact Detail:
SourceCo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Redditch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the logistics business. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple tasks at once. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your skills! When discussing your experience, highlight your strong communication and organisational skills. Use specific examples from your past roles to demonstrate how you've successfully managed customer queries or coordinated operations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service Administrator in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, and don’t forget to mention your attention to detail.
Show Off Your Communication Skills: Since this role involves liaising with various teams, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SourceCo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and customers, it's crucial to demonstrate your strong communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated in past roles.
✨Highlight Your Attention to Detail
Attention to detail is key for a Customer Service Administrator. Be prepared to discuss specific instances where your attention to detail made a difference, whether it was in managing paperwork or ensuring accurate order processing. This will help illustrate your capability to handle the responsibilities of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle customer queries or complaints. Think through potential situations you might face in the role and how you would resolve them. This will showcase your problem-solving skills and proactive attitude, which are essential for success in this position.