At a Glance
- Tasks: Process customer orders, handle enquiries, and provide admin support in a fast-paced environment.
- Company: Join a well-known client in Droitwich with a strong reputation for customer service.
- Benefits: Earn £12.75 per hour with flexible working hours and potential contract extension.
- Other info: Opportunity to enhance your skills and gain valuable experience in customer service.
- Why this job: Perfect for those who thrive in dynamic settings and love helping customers.
- Qualifications: Strong communication skills and experience in office administration are essential.
The predicted salary is between 12.75 - 12.75 £ per hour.
SourceCo Recruitment are currently recruiting for an experienced Customer Service Coordinator for a well-known client based in Droitwich. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment. This role is a 6-month maternity cover contract with a possibility of extension.
Salary: £12.75 per hour
Working hours (will vary during training):
- Monday-Thursday 08:00-17:15
- Friday 08:00-13:00
Your duties:
- Processing customer orders and schedules
- Updating and maintaining the ERP system
- Handling customer enquiries via phone and email
- Supporting order book management and contract reviews
- General administration and office support
The ideal candidate will have the following:
- Strong customer service and communication skills
- Good Microsoft Excel and Word knowledge
- Excellent organisation and attention to detail
- Ability to manage multiple tasks and priorities
- Previous office or administration experience
If you would like to be considered for this role, click apply now and a consultant will be in touch!
Customer Service Coordinator in London employer: SourceCo
Join a leading and innovative company in the UK as a Class 1 Driver, where you will enjoy competitive pay, including a shift premium for night work. Our supportive work culture prioritises employee growth and development, offering you the chance to advance your career while being part of a dynamic team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SourceCo.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SourceCo. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SourceCo.
How to prepare for a job interview at SourceCo
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SourceCo's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SourceCo offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
