At a Glance
- Tasks: Process customer orders, handle enquiries, and support office administration.
- Company: Join a well-known client in Droitwich with a vibrant team.
- Benefits: Earn £12.75 per hour with flexible working hours and potential for extension.
- Other info: 6-month maternity cover with opportunities for growth.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping customers.
- Qualifications: Strong customer service and administration experience required.
The predicted salary is between 26500 - 26500 £ per year.
SourceCo Recruitment are currently recruiting for an experienced Customer Service Coordinator for a well-known client based in Droitwich. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment. This role is a 6-month maternity cover contract with a possibility of extension.
Salary: £12.75 per hour
Working hours (will vary during training):
- Monday - Thursday: 08:00 - 17:15
- Friday: 08:00 - 13:00
Your duties:
- Processing customer orders and schedules
- Updating and maintaining the ERP system
- Handling customer enquiries via phone and email
- Supporting orderbook management and contract reviews
- General administration and office support
The ideal candidate will have the following:
- Strong customer service skills
- Administration experience
Customer Service Coordinator employer: SourceCo
At SourceCo Recruitment, we pride ourselves on fostering a dynamic and supportive work environment that values employee growth and development. As a Customer Service Coordinator in Droitwich, you will benefit from competitive pay, flexible working hours, and the opportunity to enhance your skills in a fast-paced setting, all while being part of a collaborative team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will show your potential employer that you're ready for the fast-paced environment they mentioned.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with ERP systems and any other tools mentioned in the job description. Being able to talk confidently about your experience with these systems can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've handled customer enquiries or managed orders in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves handling customer queries efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at SourceCo
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers, resolve conflicts, and ensure satisfaction. This will show that you understand the core of the role and can bring valuable experience to the table.
✨Familiarise Yourself with ERP Systems
Since the job involves updating and maintaining the ERP system, it’s a good idea to research common ERP software used in customer service. If you have experience with any specific systems, be prepared to share examples of how you’ve used them effectively in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your previous jobs where you successfully managed customer enquiries or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Fast-Paced Environments
This role is in a fast-paced setting, so convey your excitement about working in such an environment. Share experiences where you thrived under pressure or adapted quickly to changes, as this will demonstrate your suitability for the position.
