At a Glance
- Tasks: Support international clients with orders and provide top-notch customer service.
- Company: Join a leading global luxury retail business with a friendly team.
- Benefits: Competitive salary, flexible hours, generous holiday, and career development.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be the go-to person for international customers and make a real impact.
- Qualifications: Experience in admin or customer service, strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Job Description
Source Co Recruitment are recruiting for an International Admin Coordinator on behalf of a leading global business within the luxury retail sector.
This is an excellent opportunity to join a well-established and growing organisation with customers in over 70 countries worldwide.
You'll become a key part of a friendly and supportive team, providing first-class administrative and customer support to international clients while coordinating orders from enquiry through to delivery.
The
Role: As an International Admin Coordinator, you'll act as the main point of contact for international customers, ensuring orders are processed efficiently while delivering an exceptional customer experience.
Working closely with sales, logistics and internal departments, you'll help coordinate international orders, manage customer enquiries and support the smooth running of export operations.
Salary:£25k - £26k per annum DOEKey Responsibilities Provide administrative support to the international sales team.
Assist with booking customer appointments and coordinating overseas sales trips.
Process customer enquiries, orders and requests accurately and efficiently.
Liaise with international customers regarding products, orders and shipments.
Track international deliveries and provide customers with regular updates.
Maintain customer records and ensure documentation is accurate.
Coordinate returns, exchanges and customer queries professionally.
Work closely with logistics and internal departments to ensure orders are delivered on time.
Ensure export documentation and customer records comply with company procedures.
Support continuous improvement by identifying ways to enhance customer service and internal processes.
The ideal candidate will have: Previous experience within an administration or customer service role.
Experience supporting international customers or export administration would be advantageous.
Excellent communication and relationship-building skills.
Strong organisational skills with exceptional attention to detail.
Confident using Microsoft Office, particularly Excel.
Experience using Sage 200Experience using Adobe software Ability to manage multiple tasks within a busy office environment.
A proactive and positive approach with excellent problem-solving skills.
Desirable Knowledge of international shipping or export documentation.
French or Italian language skills (not essential)What's on Offer?Competitive salary.
Monday to Friday working hours (no weekends).
Flexi-time available (subject to approval).
Up to 29 days holiday plus Bank Holidays.
Employer pension contribution.
Birthday day off.
Staff eyewear allowance after qualifying period.
Employee wellbeing programme.
Free on-site parking.
Long service rewards.
Excellent career development opportunities within a growing international business.
If you're highly organised, customer-focused and enjoy working in a fast-paced office environment, we'd love to hear from you.
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International Administrator in Bromsgrove employer: SourceCo
Join a leading and innovative company in the UK as a Class 1 Driver, where you will enjoy competitive pay, including a shift premium for night work. Our supportive work culture prioritises employee growth and development, offering you the chance to advance your career while being part of a dynamic team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land International Administrator in Bromsgrove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SourceCo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SourceCo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Administrator in Bromsgrove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SourceCo:Your cover letter is your chance to shine! Tell us why you want to work at SourceCo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SourceCo!
How to prepare for a job interview at SourceCo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
