At a Glance
- Tasks: Lead customs and brokerage operations, ensuring compliance and exceptional service delivery.
- Company: Join a leading logistics business near Birmingham Airport with a strong reputation.
- Benefits: Up to £60,000 salary, car allowance, hybrid working, and 24 days annual leave.
- Other info: Enjoy a modern workplace with career progression and regular social events.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Minimum three years' experience in customs brokerage and strong team management skills.
The predicted salary is between 60000 - 60000 £ per year.
SourceCo Recruitment are seeking an experienced and driven Operations Manager to join a leading time-critical logistics business based near Birmingham Airport. This is an exciting opportunity to join a well-established organisation specialising in European logistics and supply chain solutions. You'll play a key role in leading the UK Customs & Brokerage operation, driving operational excellence, ensuring compliance, developing high-performing teams, and delivering exceptional customer service across a fast-paced 24/7 operation.
The Role: As the Operations Manager Customs & Brokerage, you will take full responsibility for the day-to-day management of customs, brokerage, transit and non-transport operations across the UK. You'll lead operational performance, ensure compliance with UK customs legislation, develop your team, and drive continuous improvement while building strong relationships with customers, partners and internal stakeholders.
Salary: Up to £60,000 per annum Car Allowance of up to £6,000 per annum
Working Hours: Monday to Friday Hybrid Working Available Flexibility required to support a 24/7 operation when necessary.
Key responsibilities include:
- Lead the daily operation of customs, brokerage, transit and non-transport services, ensuring exceptional service delivery and operational efficiency.
- Manage and develop a high-performing team, providing coaching, support and leadership to drive engagement and continuous improvement.
- Ensure full compliance with UK customs regulations, import/export legislation and company procedures.
- Build and maintain strong relationships with customers, suppliers and internal stakeholders, supporting new business implementations and operational growth.
- Monitor operational performance through KPIs and reporting, identifying opportunities to improve productivity, accuracy and customer satisfaction.
- Drive continuous improvement initiatives, embracing automation, technology and process optimisation across the department.
- Proactively manage operational risks and resolve complex issues quickly and effectively.
- Represent the business at customer meetings, audits and operational reviews across the UK and Europe when required.
What We're Looking For: We are seeking an experienced customs and logistics professional who enjoys leading teams, improving operational performance and delivering outstanding customer service within a fast-paced freight environment.
Essential Skills & Experience:
- Minimum of three years' experience managing customs brokerage operations.
- Previous experience within freight forwarding, logistics or supply chain operations.
- Strong knowledge of UK customs procedures, import/export regulations and transit processes.
- Experience leading and developing operational teams.
- Excellent communication, stakeholder management and customer service skills.
- Strong commercial awareness with excellent problem-solving and decision-making abilities.
- Highly organised with exceptional attention to detail.
- Proficient using customs software, TMS platforms and Microsoft Office applications.
Desirable Experience:
- Industry qualification in Logistics, Customs, International Trade or a related discipline.
- Experience implementing operational improvements and automation projects.
- Experience supporting customer implementations and business growth initiatives.
- Willingness to travel within the UK and Europe when required.
What's on Offer:
- Basic salary of up to £60,000 per annum.
- Car Allowance of up to £6,000 per year.
- Hybrid working.
- 24 days annual leave plus bank holidays.
- Your birthday off every year.
- Health Cash Plan.
- Free onsite parking.
- Employee discounts and regular company social events.
- Modern working environment with genuine career progression opportunities.
- The opportunity to make a real impact within a growing, market-leading logistics business.
If you're an experienced Customs & Brokerage professional looking to take the next step in your career and lead a successful operational team, apply now or contact SourceCo Recruitment for more information.
Operations Manager in Birmingham employer: SourceCo
Join a leading time-critical logistics business near Birmingham Airport, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and operational excellence. With competitive salaries, hybrid working options, and a range of benefits including a health cash plan and generous annual leave, this is an excellent opportunity to make a meaningful impact while developing your career in customs and brokerage operations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like SourceCo and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at SourceCo!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like SourceCo keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to SourceCo:This is your chance to really connect with the team at SourceCo. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at SourceCo
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with SourceCo.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show SourceCo that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at SourceCo. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
