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- Tasks: Join a dynamic IT team supporting 600+ users with diverse tasks in a friendly environment.
- Company: Be part of a growing financial consulting firm with impressive achievements this year.
- Benefits: Enjoy a great work/life balance, serious benefits packages, and opportunities for personal growth.
- Why this job: This role offers variety, a supportive culture, and the chance to make a real impact.
- Qualifications: 2 years of IT experience, strong Windows and Microsoft 365 knowledge, and excellent communication skills required.
- Other info: Own transport needed for occasional site visits; bonus points for relevant certifications.
Location: Cheltenham 5 days a week onsite
Salary: up to ÂŁ32k
Are you tired of the MSP whirlwind, continually asking users at various companies if they have tried switching it off and on again? Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is encouraged. Sounds great right? Well, it doesn’t have to be a pipe dream! I’m working with an expanding financial consulting business that has supported deals worth £320 million this year already, looking at expanding their IT Team and ideally seeking a support engineer to join their service desk.
What you'll be doing:
This would be an internal position where every day will be different. You’ll be joining a friendly IT and infrastructure team supporting a user base approaching 600+ as part of a support team of 4 working in a 50/50 mix in support/projects on a range of tasks across 1st, 2nd and some exposure to 3rd line including onboarding new users, deploying new infrastructure, supporting the business applications and device management. You’ll be working with O365, Active Directory, Citrix, Windows Server, Intune, Power Platform etc. I can’t guarantee you’ll be entirely retiring the phrase “have you tried switching it off and on again” completely though.
What you'll need:
To excel in this role, you'll need at least 2 years of IT experience with a good understanding of Windows, Microsoft 365, and Active Directory. You'll need to be a team player with excellent communication skills, confident in working with stakeholders across all levels of the business. A general understanding of networking (LAN, WAN, DHCP, DNS) is also important. You should also have your own transport as there is some expectation to go between sites, infrequently.
Bonus points for any experience with:
- Windows Server 2019 or above.
- Citrix Virtual Apps and Desktops.
- Microsoft Intune administration.
- ITIL foundation certification.
- Ivanti Workspace Control and Automation Manager.
How to apply:
Please either apply here or search for Sam Birtwistle on LinkedIn where you will find my contact details at the top of my profile page. Don’t worry if your CV isn’t up to date, we’ll deal with that later if needed.
Service Desk Analyst employer: SourceCo Recruitment
Contact Detail:
SourceCo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Active Directory, and Citrix. Having hands-on experience or even just a solid understanding of these tools will help you stand out during discussions.
✨Tip Number 2
Brush up on your communication skills, as this role requires interaction with stakeholders at all levels. Practising how to explain technical issues in simple terms can be a game-changer in interviews.
✨Tip Number 3
Network with current employees or others in the industry who have similar roles. This can provide you with insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Consider obtaining or highlighting any relevant certifications, such as ITIL or Microsoft Intune administration. These can give you an edge over other candidates and show your commitment to professional development.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, particularly with Windows, Microsoft 365, and Active Directory. Emphasise any specific projects or roles that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention your experience with user onboarding, device management, and any relevant tools like O365 or Citrix.
Highlight Soft Skills: In your application, emphasise your communication skills and ability to work as part of a team. Provide examples of how you've successfully collaborated with stakeholders in previous roles.
Showcase Continuous Learning: If you have any certifications or ongoing training related to ITIL, Windows Server, or other relevant technologies, be sure to mention them. This shows your commitment to professional development.
How to prepare for a job interview at SourceCo Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows, Microsoft 365, and Active Directory. Be prepared to discuss your experience with these technologies, as they are crucial for the role.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll be interacting with various stakeholders. Practice explaining technical concepts in simple terms to demonstrate your communication prowess.
✨Understand Networking Basics
Familiarise yourself with networking concepts like LAN, WAN, DHCP, and DNS. You might be asked about these during the interview, so having a solid understanding will give you an edge.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues or improved processes, especially in a team setting.
