At a Glance
- Tasks: Coordinate European freight shipments and ensure exceptional customer service.
- Company: Join a busy logistics operation in Redditch with a dynamic team.
- Benefits: Competitive salary up to £35k, Monday to Friday hours, and career growth.
- Other info: Be part of a supportive team and enjoy a proactive work culture.
- Why this job: Make an impact in logistics while developing your skills in a fast-paced environment.
- Qualifications: Experience in European freight forwarding and strong customer service skills.
SourceCo Recruitment are seeking an experienced European Freight Forwarder to join a busy and fast-paced logistics operation in Redditch. The successful candidate will be responsible for managing European freight movements from booking through to completion, delivering exceptional customer service while ensuring efficient and cost-effective transport solutions.
Salary: Up to £35k depending on experience
Working Hours: 08:30 – 17:30 Monday to Friday
Key Responsibilities:
- Manage the day-to-day coordination of European freight shipments.
- Process Import and Export customs clearance documentation where required.
- Create and maintain job files, ensuring all paperwork and system updates are completed accurately.
- Process shipments through the Multifreight system.
- Liaise with customers regarding quotations, bookings, shipment updates, and problem resolution.
- Build strong relationships with suppliers and negotiate competitive transport rates.
- Work closely with the Sales Team to provide quotations and support business opportunities.
- Produce internal reports, analysis, and KPI statistics and complete invoicing and ensure all jobs are closed accurately.
The ideal Candidate will have the following:
- Previous experience within European freight forwarding or transport operations is essential.
- Strong understanding of European road freight, import/export procedures, and customs documentation.
- Experience providing quotations, negotiating rates, and managing customer relationships.
- Excellent communication and customer service skills.
- Highly organised with strong attention to detail.
- Ability to prioritise workloads and perform effectively under pressure.
- Strong problem-solving skills with a proactive and solutions-focused approach.
- Confident IT user with experience of freight management systems and Microsoft Office.
- Self-motivated, enthusiastic, and a strong team player.
If you’re a proactive and organised professional with European freight forwarding experience, apply today and take the next step in your logistics career.
Operations Coordinator in Redditch employer: SourceCo Recruitment
At SourceCo Recruitment, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in the vibrant town of Redditch, we offer a dynamic work culture where teamwork and innovation thrive, alongside competitive salaries and comprehensive benefits. Join us to advance your career in logistics while enjoying a supportive environment that encourages professional development and fosters strong relationships with both colleagues and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who work in freight forwarding. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of European road freight and customs procedures. We want you to be able to showcase your expertise confidently when discussing how you can manage freight movements efficiently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Operations Coordinator role. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Operations Coordinator in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience in European freight forwarding and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills:Don’t forget to showcase your strong communication and customer service skills in your application. Mention specific examples where you've successfully managed customer relationships or resolved issues, as this is key for us at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at SourceCo Recruitment
✨Know Your Freight Forwarding Inside Out
Make sure you brush up on your knowledge of European freight forwarding, including import/export procedures and customs documentation. Being able to discuss these topics confidently will show that you're not just familiar with the basics but have a solid understanding of the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved issues or built strong relationships with clients. This will demonstrate your ability to manage customer expectations effectively.
✨Be Ready to Discuss Problem-Solving Scenarios
Expect questions about how you've handled challenges in logistics. Prepare a few stories that highlight your proactive approach to problem-solving, especially under pressure. This will help illustrate your ability to think on your feet and find solutions quickly.
✨Familiarise Yourself with Multifreight and Reporting Tools
If you have experience with freight management systems like Multifreight, be ready to discuss it. If not, do some research to understand how it works. Also, be prepared to talk about how you’ve used reporting tools to analyse data and improve processes in your previous roles.
