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For Companies At a Glance
- Tasks: Support customers, coordinate job progress, and ensure clear communication across teams.
- Company: Established logistics business with a supportive and fast-paced environment.
- Benefits: Competitive salary, 25 days holiday, and the option to purchase extra leave.
- Other info: Part-time role with excellent long-term stability and growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
A well established logistics business is looking for a confident and organised Customer Service Administrator to join their team on a part-time permanent basis. This is a varied office based role where you’ll play a key part in supporting customers, coordinating job progress, updating systems and ensuring clear communication across operations, warehouse and accounts teams. If you enjoy working in a busy environment, take pride in delivering excellent customer service and have strong attention to detail, this could be a great opportunity.
Key Responsibilities
- Providing high levels of customer service and support
- Processing and updating customer orders on internal systems
- Keeping customers informed on job progress and delivery updates
- Liaising with warehouse, operations and subcontractors
- Managing paperwork, PODs and job files accurately
- Handling customer queries, complaints and invoice queries
- Maintaining spreadsheets and system data
- Supporting smooth day-to-day operational coordination
What We’re Looking For
- Previous experience within customer service and administration
- Strong communication and organisational skills
- Confident using Microsoft Office, email and spreadsheets
- Ability to multitask and work well under pressure
- High attention to detail and a proactive attitude
- Experience within transport, logistics or freight forwarding would be beneficial but not essential
Working Hours
- Part-time, permanent position
- Wednesday to Friday
- 07:00am – 3:30pm
- Office based
Benefits
- Competitive salary package on offer
- 25 days holiday plus bank holidays (pro rata)
- Option to purchase additional annual leave
- Supportive and fast paced working environment
- Long term stable opportunity within a growing business
Competitive salary on offer, depending on experience. For further information regarding salary and company details, please apply or get in touch directly for a confidential discussion.
Customer Service Administrator employer: SourceCo Recruitment
Contact Detail:
SourceCo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the logistics business. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple tasks at once. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with Microsoft Office and any relevant systems. Be ready to discuss how you've used these tools to improve efficiency or customer satisfaction in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills match the key responsibilities listed in the job description!
Show Off Your Communication Skills: Since this role involves a lot of communication, don’t forget to showcase your strong communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Attention to Detail: Attention to detail is crucial for this position. We recommend including specific examples in your application that illustrate how you've successfully managed paperwork or handled customer queries accurately in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at SourceCo Recruitment
✨Know the Company
Before your interview, take some time to research the logistics business. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or successfully resolved a complaint. This will demonstrate your ability to handle the responsibilities of the Customer Service Administrator role.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills and attention to detail, come prepared with a neat folder containing copies of your CV, references, and any relevant documents. During the interview, mention how you manage paperwork and keep track of multiple tasks efficiently.
✨Practice Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would explain your previous experiences and how they relate to the job at hand.