At a Glance
- Tasks: Coordinate international orders and provide top-notch customer support to clients worldwide.
- Company: Join a leading global luxury retail business with a friendly team culture.
- Benefits: Competitive salary, generous holiday, pension contributions, and employee wellbeing programme.
- Other info: Great career development opportunities in a fast-paced, growing environment.
- Why this job: Be part of a dynamic team making a real impact in international customer service.
- Qualifications: Experience in admin support and excellent communication skills are a must.
Source Co Recruitment are recruiting for an International Admin Coordinator on behalf of a leading global business within the luxury retail sector.
This is an excellent opportunity to join a well-established and growing organisation with customers in over 70 countries worldwide.
You'll become a key part of a friendly and supportive team, providing first-class administrative and customer support to international clients while coordinating orders from enquiry through to delivery.
The Role
As an International Admin Coordinator, you'll act as the main point of contact for international customers, ensuring orders are processed efficiently while delivering an exceptional customer experience.
Working closely with sales, logistics and internal departments, you'll help coordinate international orders, manage customer enquiries and support the smooth running of export operations.
Salary
- £25k - £26k per annum DOE
Key Responsibilities
- Provide administrative support to the international sales team.
- Assist with booking customer appointments and coordinating overseas sales trips.
- Process customer enquiries, orders and requests accurately and efficiently.
- Liaise with international customers regarding products, orders and shipments.
- Track international deliveries and provide customers with regular updates.
- Maintain customer records and ensure documentation is accurate.
- Coordinate returns, exchanges and customer queries professionally.
- Work closely with logistics and internal departments to ensure orders are delivered on time.
- Ensure export documentation and customer records comply with company procedures.
- Support continuous improvement by identifying ways to enhance customer service and internal processes.
The ideal candidate will have
- Experience supporting international customers or export administration would be advantageous.
- Excellent communication and relationship-building skills.
- Confident using Microsoft Office, particularly Excel.
- Experience using Sage 200
- Experience using Adobe software
- A proactive and positive approach with excellent problem-solving skills.
Desirable
- Knowledge of international shipping or export documentation.
- French or Italian language skills (not essential)
What's on Offer?
- Competitive salary.
- Up to 29 days holiday plus Bank Holidays.
- Employer pension contribution.
- Birthday day off.
- Staff eyewear allowance after qualifying period.
- Employee wellbeing programme.
- Excellent career development opportunities within a growing international business.
If you're highly organised, customer-focused and enjoy working in a fast-paced office environment, we'd love to hear from you
StudySmarter Expert Advice🤫
We think this is how you could land International Administration in Bromsgrove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SourceCo Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SourceCo Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Administration in Bromsgrove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SourceCo Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at SourceCo Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SourceCo Recruitment!
How to prepare for a job interview at SourceCo Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
