Recoveries Account Manager in Surrey

We are currently recruiting for a Recoveries Collections Account Manager to join a well-established worldwide finance company in SW London. The company provides vendor and equipment finance for various markets.

The company offers amazing benefits:

• £35.5 - 37.5k per annum
• Annual bonus of 10%
• 9am-5pm Monday-Friday
• Hybrid working after the first 2 months
• 25 days holiday plus the chance to buy and sell up to an extra 2 days + 8 days bank holidays
• Non-contributory pension 13.8% of salary, with the option to bank 5% of this

This role is predominantly focused on arrears collection within the 60-90 days aged category. We are seeking someone with excellent collections experience in the asset finance or automotive industry, covering technical expertise in all areas of the collections and recoveries process.

Specific Responsibilities:

• Manage a portfolio of arrears cases over the varying sectors within the 60-90 day aged debt category.
• Work with our supplier, vendor and broker partners to bring a positive impact to the collections process and maximize recoveries.
• Arrange sustainable repayment plans through effective evaluation of income & expenditure with customers.
• Review contractual documents and terms & conditions to identify information that can add value to the recovery process.
• Take responsibility for managing occasional project and development work in the team to a high standard and within deadlines.
• Understand the importance of identifying vulnerable customers and how they should be treated differently from a strategy perspective.
• Complete the collection and recovery process to minimize risk, prevent arrears and ensure the timely collection of payments.
• Liaise with Asset Management to obtain valuations on delinquent accounts, ensuring these are recorded and information used to make informative and balanced decisions.
• Review cases for bad debt provision recommendation, completing necessary paperwork for Head of Collection.
• Strategically review accounts where recovery is unlikely or not cost-effective and make recommendations for write-off.
• Liaise with Collections Team Leader on serious delinquencies and help to minimize losses.

Skills, Competencies & Personal Qualities:

• Minimum of 2-3 years collections experience specifically in bad debt collection, insolvency, litigation and asset recovery.
• Knowledge of contract and consumer credit is essential.
• Finance & Leasing or Motor Finance background is essential.
• Strong negotiator and decision maker.
• Excellent communication skills both verbal and written.
• Ability to work within a structured process, managing tasks efficiently and effectively.
• Strong Microsoft Office skills, especially Excel.
• Good organisational/time management skills.
• Ability to work under pressure.

Please note: As you can appreciate, we are currently overwhelmed with applications of individuals looking for both short-term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and comply with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency-based interview.