Service Delivery Manager

Location: Twyford (Hybrid)

Salary: £40,000 - £45,000

Are you a service-driven professional with a passion for customer satisfaction and operational excellence? We are representing a fantastic opportunity for a Service Delivery Manager to join a dynamic and growing company based in Twyford. If you thrive in fast-paced environments, enjoy building strong customer relationships, and have a knack for problem-solving, this could be the perfect role for you!

What’s in it for you?

• Salary: £40,000 - £45,000
• Hybrid Working: Enjoy a great work-life balance with 2 days working from home (Monday & Friday) and 3 days in the office (Tuesday-Thursday).
• Pivotal Role: As the Service Delivery Manager, you will be the key contact between our client and their customers, ensuring seamless delivery of services and helping to resolve any service-related issues quickly.
• Variety: You’ll work closely with teams across the business, from sales to engineering, logistics to finance, ensuring the service delivery process runs smoothly and efficiently.

Key Responsibilities:

• Customer Engagement: Act as the primary liaison for customers, providing the highest level of service and acting as the main point of escalation.
• Service Management: Ensure timely and profitable delivery of services, handling complaints and managing contracts with precision.
• Collaborative Work: Collaborate with internal departments to provide the best customer experience, ensuring KPIs and service metrics are met.
• Regular Reviews: Schedule and facilitate service review meetings, tracking service performance and proposing new opportunities.
• Administration: Process contract amendments and ensure billing is accurate and up-to-date.

What We’re Looking For:

• Experience: Proven background in service delivery, customer engagement, or similar roles.
• Skills: Strong communication skills, both written and verbal, with the ability to manage customer expectations at all levels. Excellent IT literacy (especially in Word and Excel) and the ability to manage multiple priorities.
• Personality: Self-motivated, team-oriented, and proactive with a keen eye for detail and the ability to perform under pressure.
• Flexibility: Ability to travel as required and adapt to changing business needs.

If You Have:

• Previous experience in a Service Delivery or Customer Engagement role.
• A strong track record of managing relationships with customers at both operational and senior levels.
• The ability to think on your feet and manage a diverse workload.

Then we want to hear from you! Apply now and become part of a company that values service excellence and invests in its employees' growth and development.

Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.