At a Glance
- Tasks: Support sales teams by processing orders and ensuring a top-notch customer experience.
- Company: Join a dynamic and supportive organisation focused on collaboration and growth.
- Benefits: Competitive salary, skill development, and a chance to work with international teams.
- Other info: Great opportunity for career advancement in a fast-paced environment.
- Why this job: Be the backbone of customer satisfaction while honing your organisational skills.
- Qualifications: Strong attention to detail and excellent communication skills are a must.
The predicted salary is between 32000 - 35000 £ per year.
Our client is looking for a Sales Support Executive to join their growing team. This is an excellent opportunity for a highly organised and detail-oriented individual who enjoys working in a fast-paced, customer-focused environment. £32k - £35k DOE
Working closely with the Sales and Account Management teams, you will play a key role in ensuring customer orders and contracts are processed accurately and efficiently. You will also act as a central point of coordination between customers and internal departments, helping to deliver a first-class customer experience. The successful candidate will collaborate with Production, Quality, Warehouse, and Logistics teams based in India, proactively managing the lifecycle of customer orders and ensuring customers are kept informed at every stage.
Key Responsibilities
- Processing sales orders for new and existing customers
- Supporting the Sales and Account Management teams with customer requests, quality complaints, inventory management, and logistics queries
- Monitoring the lifecycle of pending orders to ensure efficiency, accuracy, and timely customer updates
- Providing customers with all relevant order documentation
- Responding to customer requests for information and data in a professional and timely manner
- Supporting inventory accounting and management with external warehouse providers
- Liaising with internal departments and external customers regarding logistics and service-related matters
- Collating and verifying order information to ensure documentation is accurate and complete
- Maintaining accurate customer and order information within CRM systems
- Working closely with Production, Quality, Warehouse, and Logistics teams to ensure smooth order fulfilment
- Supporting the Sales and Account Managers with additional administrative duties as required
Person Specification
- Excellent organisational skills with the ability to manage multiple priorities
- Strong attention to detail and high levels of accuracy
- Excellent communication and relationship-building skills
- Confident working with customers and internal stakeholders
- Strong numerical skills
- Proficient in Microsoft Office applications, including Excel and PowerPoint
- Able to work effectively with remotely based colleagues and international teams
- Proactive, adaptable, and able to work independently when required
Desirable Experience
- Previous experience within a sales support, customer service, order processing, or administration role
- Experience working within a fast-paced customer-focused environment
- Experience liaising directly with customers, suppliers, and internal departments
- Experience using CRM systems and order management systems
- Knowledge of inventory management, logistics, or supply chain processes would be advantageous
This is a fantastic opportunity to join a collaborative and supportive organisation where you can develop your skills and play a key role in supporting both customers and the wider business.
Sales Support Executive employer: Source4 Personnel Solutions
Join a dynamic and supportive team as a Sales Support Executive, where your organisational skills will shine in a fast-paced, customer-focused environment. With a commitment to employee growth and collaboration, this role offers the chance to work closely with various departments, ensuring a seamless customer experience while developing your professional skills. Enjoy a competitive salary and the opportunity to be part of a company that values its employees and fosters a culture of teamwork and excellence.
Contact Details:
Source4 Personnel Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Support Executive role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions, especially around customer service and order processing, so you can shine when it counts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly helps us keep track of your application and gives you a better chance of landing that dream job!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Executive role. Highlight your organisational skills and attention to detail, as these are key for this position. We want to see how your experience aligns with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our customer-focused environment. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience:When filling out your application, make sure to showcase any previous experience in sales support or customer service. We’re looking for candidates who can hit the ground running, so don’t be shy about your achievements!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It helps us keep everything organised and ensures your application gets to the right people quickly. Plus, it’s super easy!
How to prepare for a job interview at Source4 Personnel Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Executive role. Familiarise yourself with the key responsibilities and how they relate to customer orders and coordination between departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple priorities. Think of situations where your attention to detail made a difference, and be ready to share those stories during the interview.
✨Communicate Like a Pro
Effective communication is key in this role, so practice articulating your thoughts clearly and confidently. Prepare to answer questions about how you've built relationships with customers and internal stakeholders in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Brush Up on Your Tech Skills
As the job mentions proficiency in Microsoft Office applications and CRM systems, make sure you're comfortable discussing your experience with these tools. If you have any specific achievements related to using Excel or managing orders through a CRM, highlight those to showcase your technical abilities.
