Collections Specialist

Our client is looking for a Collections Specialist to join their team. This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service. This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Salary up to £37k DOE plus 10% bonus + excellent benefits package.

Key Responsibilities

• Contact customers daily via telephone, email, and letter to secure payment of overdue invoices.
• Handle inbound and outbound collections calls, responding to enquiries in a professional and efficient manner.
• Achieve a minimum of 40+ outbound customer contacts per day.
• Monitor and manage arrears cases in line with departmental targets and productivity levels.
• Review customer payment proposals and escalate recommendations where appropriate.
• Liaise with external agencies, including asset recovery partners, to support the recovery of funds and equipment.
• Maintain accurate and detailed records on internal systems, including comprehensive call notes.
• Ensure compliance with internal procedures and service level agreements.
• Adhere to all relevant legislation, including Consumer Credit, Anti-Money Laundering, Data Protection, and industry standards.