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- Tasks: Investigate and resolve customer complaints in a fair and timely manner.
- Company: Join a leading financial services firm with a commitment to customer satisfaction.
- Benefits: Competitive salary, flexible hours, and valuable experience in a regulated environment.
- Why this job: Make a real difference by ensuring fair outcomes for customers while developing your skills.
- Qualifications: Experience in complaints handling and knowledge of financial regulations required.
- Other info: Opportunity for career growth in a dynamic and supportive team.
The predicted salary is between 28000 - 42000 £ per year.
We are currently recruiting on behalf of our client for an experienced Complaints Investigator to join their team in Bracknell on a temporary basis. The role will involve managing and investigating customer complaints from initial receipt through to resolution, ensuring fair outcomes in line with company policy, FCA regulations and Consumer Duty requirements.
Key Responsibilities:
- Managing the complaints inbox and ensuring cases are handled within regulatory timescales
- Investigating and resolving complaints in a fair and consistent manner
- Maintaining regular communication with customers throughout the investigation process
- Conducting root cause analysis and identifying complaint trends
- Managing Financial Ombudsman Service (FOS) cases and preparing responses
- Handling high reputational risk and third-party complaints
- Producing management information and reports to support business improvements
Skills & Experience:
- Previous complaints handling experience within financial services or a regulated environment
- Knowledge of Consumer Duty, TCF and DISP regulations
- Experience dealing with Financial Ombudsman Service (FOS) complaints
- Strong communication, analytical and organisational skills
- Good Microsoft Office skills (Word, Excel, PowerPoint)
If you have complaints handling experience within a regulated environment and are available for a temporary assignment, we would love to hear from you. Apply today or contact us for further information.
Financial Services Complaint Handler in Bracknell employer: Source4 Personnel Solutions
Contact Detail:
Source4 Personnel Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Complaint Handler in Bracknell
✨Tip Number 1
Make sure you know your stuff! Brush up on your knowledge of Consumer Duty and FCA regulations. This will not only help you in interviews but also show that you're serious about the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with complaints, being able to articulate your thoughts clearly is key. Try role-playing scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to people in the financial services sector on LinkedIn. You never know who might have a lead on a temporary role or can give you insider tips on the application process.
✨Tip Number 4
Don't forget to apply through our website! We’re here to help you land that Complaints Investigator role. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Financial Services Complaint Handler in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your complaints handling experience, especially in financial services. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints Investigator role. Mention your knowledge of Consumer Duty and FCA regulations to show you know your stuff.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need when managing customer complaints!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Source4 Personnel Solutions
✨Know Your Regulations
Familiarise yourself with Consumer Duty, TCF, and DISP regulations before the interview. Being able to discuss these in detail will show that you understand the framework within which you'll be working.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints in a regulated environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to follow your thought process.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing complex issues in a straightforward manner.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach root cause analysis and identify complaint trends. Prepare to explain your analytical process and how it has led to improvements in past roles, as this will highlight your problem-solving skills.