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- Tasks: Deliver top-notch customer service and manage orders with precision.
- Company: Join a dynamic team focused on customer satisfaction and compliance.
- Benefits: Enjoy a hybrid work model and collaborate with diverse teams.
- Why this job: Be part of a supportive culture that values communication and flexibility.
- Qualifications: Bilingual in French and English, with strong order management skills.
- Other info: Experience with Amazon Vendor Central is a plus!
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for a bilingual (French and English speaking) individual with customer support/order management experience to join their team Responsibilities: – Provide exceptional customer service through various channels, ensuring satisfaction every step of the way. – Collaborate with cross-functional teams to understand and meet individual customer requirements, ensuring delivery compliance. – Process orders accurately and efficiently, ensuring correct item numbers and pricing. – Utilize JDE Oracle system for order processing and collaborate with 3PLs for timely delivery. – Ensure product compliance for EU retail partners, adhering to regulations such as the EU TSD. – Resolve delivery discrepancies and maintain internal records for seamless operations. – Review and update customer orders regularly, maintaining accuracy and transparency. – Demonstrate flexibility to cover other accounts when needed. Skills: – Excellent communication skills, both written and verbal. – Proficiency in order entry with a keen eye for detail. – Experience with Amazon Vendor Central is advantageous. – Ability to work effectively with colleagues of diverse linguistic backgrounds. – Understanding of product barcoding and EU compliance in the retail sector. – Proficient in MS Excel & Outlook. – GCSEs in English and Maths (grades A-C) or equivalent. – Additional …
Bilingual (French and English speaking) Customer Service Advisor hybrid employer: Source4 Personnel Solutions
Contact Detail:
Source4 Personnel Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual (French and English speaking) Customer Service Advisor hybrid
✨Tip Number 1
Make sure to highlight your bilingual skills in both French and English during any conversations or interviews. Being able to communicate effectively in both languages is a key requirement for this role, so showcase your fluency and any relevant experiences.
✨Tip Number 2
Familiarize yourself with the JDE Oracle system and Amazon Vendor Central if you haven't already. Having a solid understanding of these platforms will give you an edge, as they are crucial for order processing and management in this position.
✨Tip Number 3
Demonstrate your customer service experience by preparing examples of how you've resolved issues or improved customer satisfaction in previous roles. This will show that you can provide exceptional service and handle challenges effectively.
✨Tip Number 4
Brush up on your knowledge of EU compliance regulations and product barcoding. Understanding these aspects will not only help you in the role but also impress the hiring team with your proactive approach to learning about the industry.
We think you need these skills to ace Bilingual (French and English speaking) Customer Service Advisor hybrid
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasize your proficiency in both French and English. Mention any relevant experiences where you utilized these language skills, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer support or order management. Provide specific examples of how you ensured customer satisfaction and resolved issues effectively.
Familiarize with Relevant Tools: If you have experience with JDE Oracle or Amazon Vendor Central, be sure to mention it. Highlight your proficiency in MS Excel and Outlook, as these are important for the role.
Demonstrate Attention to Detail: Since accuracy is crucial in order processing, provide examples that showcase your attention to detail. Discuss how you maintain records and ensure compliance with regulations.
How to prepare for a job interview at Source4 Personnel Solutions
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to show your versatility.
✨Highlight Relevant Experience
Discuss your previous customer support and order management experience in detail. Provide specific examples of how you ensured customer satisfaction and handled order discrepancies effectively.
✨Familiarize Yourself with JDE Oracle and Amazon Vendor Central
If you have experience with JDE Oracle or Amazon Vendor Central, make sure to mention it. If not, do some research on these systems to show your willingness to learn and adapt quickly.
✨Understand EU Compliance Regulations
Since the position involves ensuring product compliance for EU retail partners, familiarize yourself with relevant regulations like the EU TSD. This knowledge will demonstrate your commitment to maintaining high standards in your work.
