At a Glance
- Tasks: Assist customers via phone, email, and webchat while ensuring a welcoming experience.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Enjoy staff discounts, incentives, and commission opportunities.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in customer experiences and develop your skills.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Our client is looking for a Sales Administrator to join their team. Working within a small team you will be responsible for:
- Responding promptly to customer enquiries via phone, email, and webchat.
- Meeting and greeting customers in person, ensuring a welcoming experience.
- Handling delivery queries and resolving issues effectively.
- Collaborating with internal teams to ensure customer satisfaction.
- Maintaining up-to-date knowledge of our products and services and cross selling.
- Providing first-line support for customer service and sales enquiries.
- Managing incoming calls and webchat interactions professionally.
- Processing customer orders and handling related administrative tasks.
- Addressing and resolving customer complaints and delivery issues.
- Ensuring a high level of customer satisfaction through excellent service.
- Maintaining accurate records of customer interactions and transactions.
Person / Experience Required:
- Previous experience in a customer service or sales role (desirable).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to work effectively both independently and as part of a team.
- A positive attitude and a commitment to delivering exceptional service.
Perks and benefits you can look forward to:
- Staff discount after 6 months of employment.
- Incentives and treats provided throughout the year to celebrate success.
- Opportunity to earn commission, rewarding your performance and customer service excellence.
Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
1 month Temporary Customer Service Administrator employer: Source4 Personnel Solutions
Join a dynamic team as a Temporary Customer Service Administrator, where your contributions will be valued in a supportive and collaborative environment. With opportunities for personal growth and the chance to earn commission based on your performance, this role offers a rewarding experience in customer service. Located in a vibrant area, you'll enjoy staff discounts and regular incentives that celebrate success, making it an excellent place to develop your career.
Contact Details:
Source4 Personnel Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1 month Temporary Customer Service Administrator
✨Tip Number 1
Make sure you know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound friendly and professional. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will impress the hiring team and show you can handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1 month Temporary Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service or sales. We want to see how your skills match the job description, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you’ve handled customer enquiries in the past.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application that showcase your problem-solving skills, especially in customer service scenarios. This will help us see how you can contribute to our team.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Source4 Personnel Solutions
✨Know Your Stuff
Make sure you’re familiar with the company’s products and services. Brush up on their customer service approach and be ready to discuss how you can contribute to their goals. This shows you’re genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or resolve complaints. Practising your responses will help you feel more confident during the actual interview.
✨Show Off Your Skills
Highlight your communication and problem-solving skills during the interview. Use specific examples from your past experiences to demonstrate how you’ve successfully handled customer enquiries or resolved issues. This will make you stand out!
✨Be Personable
Remember, this role involves interacting with customers face-to-face and over the phone. Show your personality and a positive attitude during the interview. A friendly demeanour can go a long way in making a great first impression!
