Our client is looking for a Vehicle Allocation Administrator to join their busy and supportive team on a temporary basis. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering outstanding service.
As a Vehicle Allocation Administrator , you will play a key role in supporting the allocation and management of hire vehicles for insurance claims. Working closely with branches, suppliers, and customers, you will ensure vehicles are allocated efficiently, supplier service levels are met, and customers receive a seamless experience throughout the process.
This is a varied role that combines administration, customer service, and coordination, making it ideal for someone who enjoys managing multiple priorities and building strong working relationships.
Key Responsibilities:
Provide administrative support for vehicle bookings and allocations across multiple branches.
Manage inbound and outbound telephone calls in a professional and courteous manner.
Proactively allocate hire vehicles to claims, ensuring customer needs and claim requirements are met.
Arrange and confirm vehicle delivery and collection details with customers.
Work closely with suppliers to ensure service level agreements (SLAs) are achieved.
Book vehicle delivery and collection appointments through supplier and provider online portals.
Accurately update claim management systems with customer interactions, actions taken, and claim progress.
Liaise with branch teams to maximise vehicle availability and allocation opportunities.
Develop and maintain strong working relationships with colleagues, suppliers, and customers.
Manage shared inboxes and incoming communications, ensuring prompt responses and resolution of queries.
Monitor vehicle allocation progress and escalate issues where required.
Ensure all customer and claim information is recorded accurately and handled in line with company procedures.
Essential Skills & Experience:
Previous administration experience within a busy office environment.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability...
Customer Service Administrator in Warrington employer: Source4 Personnel Solutions Careers
Join a dynamic and supportive team as a Service Coordinator, where your contributions directly impact operational efficiency and customer satisfaction in the sewage and surface water pumping sector. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you thrive in your role. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a commitment to maintaining high service standards, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Source4 Personnel Solutions Careers Recruitment Team
