At a Glance
- Tasks: Assist customers via phone, email, and webchat while ensuring a welcoming experience.
- Company: Join a well-established company with a focus on customer satisfaction.
- Benefits: Earn £26k PA, enjoy staff discounts, and receive performance-based incentives.
- Other info: Work Monday to Friday in a supportive team environment.
- Why this job: Be the friendly face of customer service and make a real difference.
- Qualifications: Previous customer service experience and excellent communication skills are a plus.
The predicted salary is between 26000 - 26000 £ per year.
Our client is currently looking for an eager and professional Customer Service Agent to join their existing team.
Working within a small team you will be responsible for
- Responding promptly to customer enquiries via phone, email, and webchat.
- Meeting and greeting customers in person, ensuring a welcoming experience.
- Handling delivery queries and resolving issues effectively.
- Collaborating with internal teams to ensure customer satisfaction.
- Maintaining up-to-date knowledge of our products and services and cross selling.
- Providing first-line support for customer service and sales enquiries.
- Managing incoming calls and webchat interactions professionally.
- Processing customer orders and handling related administrative tasks.
- Addressing and resolving customer complaints and delivery issues.
- Ensuring a high level of customer satisfaction through excellent service.
- Maintaining accurate records of customer interactions and transactions.
Experience Required
- Previous experience in a customer service or sales role (desirable).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using Microsoft Office Suite.
- Ability to work effectively both independently and as part of a team.
- A positive attitude and a commitment to delivering exceptional service.
- Salary
- Hours
- Location
- Bracknell
Perks and benefits you can look forward to
- Staff discount after 6 months of employment.
- Incentives and treats provided throughout the year to celebrate success.
- Opportunity to earn commission, rewarding your performance and customer service excellence.
If you feel like you are a great communicator who is confident in dealing with customers and would like to join a well established company, please apply now or contact us right away!
Please note
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available.
Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message.
To receive future job alerts from us, you will be required to provide consent within our marketing preference options.
The link will be provided in an email to you.
Source4 are an equal opportunities employer and complies with all relevant UK legislation.
If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Customer Service Advisor in Bracknell employer: Source4 Personnel Solutions Careers
Join a dynamic and supportive team as a Service Coordinator, where your contributions directly impact operational efficiency and customer satisfaction in the sewage and surface water pumping sector. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you thrive in your role. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a commitment to maintaining high service standards, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Source4 Personnel Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Source4 Personnel Solutions Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Source4 Personnel Solutions Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Source4 Personnel Solutions Careers:Your cover letter is your chance to shine! Tell us why you want to work at Source4 Personnel Solutions Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Source4 Personnel Solutions Careers!
How to prepare for a job interview at Source4 Personnel Solutions Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
