Hire Controller in Ascot

Our client is looking for a Hire Controller to join their busy team, supporting two sites across Berkshire and Surrey (a driving license is required).

This is a varied and hands-on role that combines customer service, hire desk coordination, logistics planning, and operational support. The successful candidate will play a key role in ensuring customers receive excellent service while helping to keep day-to-day operations running smoothly and efficiently.

Key Responsibilities

Acting as a first point of contact for customers via telephone, email, and in person.

Managing equipment hire bookings and sales orders from enquiry through to completion.

Coordinating the daily delivery and collection schedule to ensure maximum efficiency.

Supporting the planning and allocation of driver workloads, responding to changing customer requirements throughout the day.

Building product knowledge to confidently advise customers on suitable equipment and services.

Maintaining stock levels and ensuring displays and sales areas are well presented.

Monitoring vehicle servicing, inspections, and compliance requirements.

Assisting with operational reporting and performance targets.

Supporting promotional activities, customer events, and local marketing initiatives.

Ensuring high standards of housekeeping, health and safety, and operational compliance are maintained at all times.

Assisting with general branch administration and operational duties as required.

About You

The ideal candidate will have experience within a customer service, hire desk, logistics, transport planning, operations, or branch coordination environment.

You will also possess:

Excellent communication and relationship-building skills.

Strong organisational skills with the ability to manage multiple priorities.

Previous experience coordinating deliveries, collections, or transport schedules would be advantageous.

Be happy to assist in lifting goods when necessary

The ability to work independently while also contributing as part of a team.

Good IT skills and confidence using business systems.

A solutions-focused approach with strong problem-solving abilities.

A commitment to delivering excellent customer service.

A professional, flexible, and positive attitude.

What's on Offer?

Competitive salary.

Varied and fast-paced role with no two days the same.

Friendly and supportive working environment.

Training and development opportunities.

Long-term career prospects within a well-established and growing business.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.