At a Glance
- Tasks: Lead operations and enhance employee experience in a dynamic creative agency.
- Company: Award-winning independent creative agency with a people-first culture.
- Benefits: Competitive salary, autonomy, and the chance to shape workplace culture.
- Other info: Enjoy a varied role with significant ownership and career growth opportunities.
- Why this job: Make a real impact while working with globally recognised brands.
- Qualifications: Experience in operations and people management within a fast-paced environment.
The predicted salary is between 60000 - 75000 £ per year.
Operations & People Lead | London/Hybrid | £60,000 - £75,000
I'm delighted to be partnering with an award-winning independent creative agency that's looking to hire an experienced
Operations & People Lead
This is a genuinely broad and business-critical role, but first and foremost it's an operations-led position
- (approximately
- 65% Operations / 35% People
). You'll be the operational heartbeat of the agency, ensuring everything behind the scenes runs seamlessly while helping create an outstanding employee experience.
Working closely with the leadership team, you'll have real ownership across agency operations, compliance, client security and workplace culture, making this the perfect opportunity for someone who enjoys solving problems, improving processes and creating an environment where creative teams can thrive.
The Role
- You’ll take ownership across both Operations and People, with responsibilities including:
- Operations
- Leading the day-to-day running of a busy creative agency.
- Managing office operations and facilities.
- Acting as the first point of contact for client security requirements, vendor questionnaires and compliance processes.
- Coordinating content security audits and working closely with the IT team to ensure client standards are met.
- Managing supplier relationships and external partners.
- Overseeing business continuity planning, Health & Safety, GDPR and confidentiality processes.
- Continually reviewing and improving operational processes across the business.
- People
- Supporting the employee lifecycle, including onboarding, offboarding and probation.
- Coordinating performance review cycles and salary review processes.
- Supporting employee wellbeing, benefits and engagement initiatives.
- Maintaining people policies, handbooks and hybrid working practices.
- Helping deliver an exceptional employee experience from recruitment through to development.
About You
We're looking for someone who
- Has experience leading operations within a creative agency, production company or similarly fast‑paced client services environment.
- Has practical experience across
People Operations and enjoys supporting employee experience, but doesn't necessarily come from a traditional HR background.
- Is confident managing compliance, policies and confidential client environments.
- Has experience coordinating client security requirements, audits or operational compliance.
- Is highly organised, proactive and enjoys taking ownership.
- Builds trusted relationships across all levels of the business.
- Is equally comfortable rolling up their sleeves as they are contributing strategically.
- Thrives in fast‑paced, deadline-driven environments where no two days are the same.
What's on Offer?
- A genuinely varied role with significant ownership and autonomy.
- The opportunity to shape the operations and employee experience of a growing creative agency.
- A collaborative, supportive and people-first culture.
- The chance to work alongside globally recognised brands in a highly creative environment.
Interested?
If you're an experienced
Operations & People professional who enjoys building brilliant businesses behind the scenes, I'd love to hear from you.
Apply today or get in touch for a confidential conversation.
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Operations & People Lead in London employer: Source
Join a pioneering HealthTech company that champions proactive healthcare and offers a dynamic work environment where innovation thrives. With fully remote or hybrid options available, you will enjoy the flexibility to work from anywhere while being part of a collaborative team that values creativity and experimentation. The company provides stock options, access to health insurance, and genuine opportunities for personal and professional growth, making it an ideal place for passionate marketers eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & People Lead in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Source.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Source.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Operations & People Lead in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Source.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Source. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Source
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Source, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Source, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Source could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Source as they’re likely seeking a candidate who can enhance their workplace culture.
