At a Glance
- Tasks: Provide top-notch technical support for software and hardware issues.
- Company: Join a dynamic team in a leading tech company based in London.
- Benefits: Enjoy a competitive salary, hybrid work model, and growth opportunities.
- Other info: Diverse and inclusive workplace with a focus on teamwork and development.
- Why this job: Make a real difference by helping users solve their tech challenges.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: London, United Kingdom
Salary: £40,000 per annum
Working pattern: Hybrid (2-3 days per week in office)
Overview
We are seeking a Technical Support Engineer to provide high-quality technical assistance across software, hardware, and user environments. You will support end users, manage and resolve support tickets, and contribute to structured onsite deployments by following defined plans and reporting progress to the Project Team. This role suits someone who is methodical, customer-focused, and confident working across Windows and macOS.
What you will be doing
- Managing support requests through Zendesk (or a similar ticketing system), ensuring accurate categorisation, prioritisation, and timely resolution
- Data entry to maintain clean, reliable records of cases, assets, configurations, and outcomes
- Application configuration, including set-up, permissions, profiles, and basic troubleshooting
- Troubleshooting hardware, software, and peripheral devices (e.g., printers, scanners, docking stations, headsets)
- Supporting users across Windows and macOS environments, including account and device support
- Assisting with onsite installations by following a defined plan and reporting status, risks, and issues to the Project Team
- Delivering training sessions remotely and onsite, tailored to user needs and varying technical ability
- Performing basic network-related checks and diagnostics (TCP/IP, DNS, VPNs) to identify common connectivity issues
Key skills
- Proficiency with Zendesk or similar ticketing systems
- Basic understanding of networking concepts, including TCP/IP, DNS, and VPNs
- Familiarity with Windows and macOS environments
- Experience troubleshooting hardware, software, and peripheral devices
Requirements
- Previous experience in a technical support, service desk, or IT support role
- Strong communication skills with the ability to explain technical issues clearly to non-technical users
- Excellent attention to detail for documentation, data entry, and configuration tasks
- Ability to follow defined processes, escalate appropriately, and work effectively as part of a project team
- Willingness to work in the London office three days per week and attend onsite installations as required
We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.
Source Group International Ltd is acting as an Employment Business in relation to this vacancy.
Technical Support Engineer employer: Source Technology Limited
Source Technology Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. Employees benefit from a strong culture of professional development, with ample opportunities for growth and learning within the fast-paced financial sector. Join us to be part of a transformative journey that not only enhances your career but also contributes to impactful projects in fund migration.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Source Technology Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Source Technology Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Source Technology Limited!
✨Direct Apply to Source Technology Limited
Let's not forget to apply directly through the Source Technology Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Source Technology Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Source Technology Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Source Technology Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
