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For Companies At a Glance
- Tasks: Lead a team to enhance customer experiences and optimise operational performance.
- Company: Dynamic global manufacturer in the electronics sector with a culture of innovation.
- Benefits: Secure role, diverse opportunities, and a chance to work with cutting-edge technology.
- Why this job: Make a real impact on customer journeys while driving strategic business growth.
- Qualifications: Leadership experience in commercial teams and strong customer relationship skills.
- Other info: Exciting career growth in a collaborative environment focused on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Source Solutions are proud to be working with a highly successful and continually growing global manufacturer within the electronics space, who operate cutting edge technology within a fascinating environment and a culture of continuous improvement, in identifying a collaboratively-minded Customer Experience Manager for their main site in Portsmouth.
Leading a small team, the Customer Experience Manager will also lead the collaboration and liaison with various departments in ensuring that the customer journey is smooth and continually exceeds expectations. Through effective order management, proactive communication, and data-driven decision-making, this role will combine customer relationship management and operational oversight – coordinating cross-functionally with Production, Planning, Purchasing, and Logistics to optimise performance, drive continuous improvement, and support strategic business growth.
The Customer Experience Manager will have responsibility for and be involved in:
- Team Leadership & Development
- Customer Account Management Oversight
- Operational Coordination
- Data Analysis & Forecasting
- Continuous Improvement & Strategic Projects
Customer Experience Manager Profile:
- HNC/HND/Degree in business/commercial or engineering related subject
- Proven experience in a leadership position within a commercial or sales team
- Strong customer relationship / account management experience
- Experience of the manufacturing and/or technology sector
- Exceptional communication skills
On offer in return is a very secure and diverse role within an exciting and growing business who work on the cutting edge of technology, with opportunities to drive performance and real improvements.
Customer Experience Manager (Manufacturing) in Portsmouth employer: Source Solutions
Contact Detail:
Source Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager (Manufacturing) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing and technology sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for interviews by researching the company culture and their latest projects. Tailor your answers to highlight how your experience aligns with their values and goals, especially around customer experience and continuous improvement.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or improved customer journeys in previous roles. Use data to back up your achievements and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Manager (Manufacturing) in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Experience Manager role. Highlight your leadership experience and any relevant skills in customer relationship management, especially in manufacturing or technology sectors.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved customer journeys or led teams to success in previous positions.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Source Solutions
✨Know Your Stuff
Make sure you understand the company’s products and services inside out. Research their cutting-edge technology and how it impacts customer experience. This will help you demonstrate your genuine interest and ability to contribute to their continuous improvement culture.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve developed team members or improved processes. This will highlight your capability to lead a small team effectively and manage cross-functional collaboration.
✨Master the Customer Journey
Be ready to discuss how you would enhance the customer journey. Use data-driven examples from your previous roles to illustrate how you’ve optimised performance and exceeded customer expectations. This shows you’re aligned with their focus on customer account management oversight.
✨Communicate Clearly
Exceptional communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully, demonstrating your ability to liaise effectively with various departments.
