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For Companies At a Glance
- Tasks: Lead a team to enhance customer experiences and optimise operations.
- Company: Dynamic global manufacturer in the electronics sector with a culture of innovation.
- Benefits: Secure role, diverse opportunities, and a chance to work with cutting-edge technology.
- Why this job: Make a real impact on customer satisfaction and drive strategic growth.
- Qualifications: Leadership experience in commercial teams and strong customer relationship skills.
- Other info: Exciting career growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Source Solutions are proud to be working with a highly successful and continually growing global manufacturer within the electronics space, who operate cutting edge technology within a fascinating environment and a culture of continuous improvement, in identifying a collaboratively-minded Customer Experience Manager for their main site in Portsmouth.
Leading a small team, the Customer Experience Manager will also lead the collaboration and liaison with various departments in ensuring that the customer journey is smooth and continually exceeds expectations.
Through effective order management, proactive communication, and data-driven decision-making, this role will combine customer relationship management and operational oversight – coordinating cross-functionally with Production, Planning, Purchasing, and Logistics to optimise performance, drive continuous improvement, and support strategic business growth.
The Customer Experience Manager will have responsibility for and be involved in:
- Team Leadership & Development
- Customer Account Management Oversight
- Operational Coordination
- Data Analysis & Forecasting
- Continuous Improvement & Strategic Projects
Customer Experience Manager Profile:
- HNC/HND/Degree in business/commercial or engineering related subject
- Proven experience in a leadership position within a commercial or sales team
- Strong customer relationship / account management experience
- Experience of the manufacturing and/or technology sector
- Exceptional communication skills
On offer in return is a very secure and diverse role within an exciting and growing business who work on the cutting edge of technology, with opportunities to drive performance and real improvements.
Customer Experience Manager / Monday to Friday / Permanent / Portsmouth
Customer Experience Manager (Manufacturing) employer: Source Solutions
Contact Detail:
Source Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager (Manufacturing)
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing and technology sectors, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about collaboration and continuous improvement, think of examples from your past experiences that showcase your leadership and customer relationship skills.
✨Tip Number 3
Show off your data-driven decision-making skills! Be ready to discuss how you've used data analysis in previous roles to improve customer experiences or operational efficiency. This will resonate well with the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Experience Manager (Manufacturing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Manager role. Highlight your leadership experience and any relevant achievements in customer relationship management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in manufacturing or technology makes you the perfect fit for our team.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Source Solutions
✨Know the Company Inside Out
Before your interview, dive deep into the company's background, values, and recent projects. Understanding their cutting-edge technology and culture of continuous improvement will help you align your answers with what they value.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare examples that highlight your leadership experience, particularly in customer account management and cross-department collaboration. Use the STAR method to structure your responses.
✨Prepare for Data-Driven Questions
Since the role involves data analysis and forecasting, brush up on relevant metrics and tools you've used in the past. Be ready to discuss how you've used data to drive decisions and improve customer experiences.
✨Practice Exceptional Communication
Exceptional communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your delivery and ensure you can convey your ideas effectively.
