At a Glance
- Tasks: Provide expert technical support and troubleshoot issues across various platforms.
- Company: Fast-growing SaaS client with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Diverse workplace that values unique perspectives and experiences.
- Why this job: Join a dynamic team and solve real-world problems in a modern tech environment.
- Qualifications: 3+ years in technical support with strong SQL and cloud services experience.
The predicted salary is between 50310 - 61490 £ per year.
We're hiring on behalf of a fast-growing SaaS client seeking a Senior Technical Support Specialist to deliver high-quality technical support across their cloud-based platforms. This is a key customer-facing role ideal for someone who thrives on problem-solving and cross-functional collaboration in a modern tech environment.
Key Responsibilities
- Provide expert support via Zendesk or similar systems.
- Troubleshoot issues across Windows, macOS, and networking environments (TCP/IP, DNS, VPNs).
- Support cloud applications, Java-based systems, and SaaS platforms.
- Manage SQL Server tasks, including queries and backup/restore.
- Configure and support Windows Server, RDP, IIS, and MS Azure.
- Explain technical issues to non-technical users clearly and effectively.
- Use ITIL-aligned processes to resolve and escalate issues as needed.
- Maintain documentation and contribute to support knowledge base.
Requirements
- 3+ years in technical support, ideally in SaaS or enterprise IT.
- Strong experience with Zendesk (or similar), Windows/macOS, networking, and cloud services.
- Proficiency in SQL Server, Windows Server roles, and infrastructure monitoring tools.
- Knowledge of XML/JSON formatting, Java application support, and Apache Tomcat.
- Excellent communication and customer service skills.
- Bachelor's degree in IT, Computer Science, or equivalent experience.
- Certifications like CompTIA A+/Network+ are a plus.
We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.
Application Support Analyst - SQL in London employer: Source Group International
As a Senior Site Reliability Engineer at our company, you will thrive in a dynamic and innovative work culture that prioritises collaboration and continuous learning. We offer competitive benefits, including flexible working arrangements and professional development opportunities, all set in a vibrant location that fosters creativity and growth. Join us to make a meaningful impact on our SaaS platform while enjoying a supportive environment that values your contributions and encourages your career advancement.
Contact Details:
Source Group International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - SQL in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Source Group International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Source Group International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Source Group International!
✨Direct Apply to Source Group International
Let's not forget to apply directly through the Source Group International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst - SQL in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Source Group International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Source Group International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Source Group International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
