At a Glance
- Tasks: Support meter reading and wholesale processes to enhance customer experience.
- Company: Join a leading water retailer committed to sustainability and innovation.
- Benefits: Competitive salary, annual bonus, flexible working, and healthcare benefits.
- Other info: Opportunities for ongoing development and a supportive work environment.
- Why this job: Make a real impact in a role that supports a greener future.
- Qualifications: GCSEs in English and Maths, experience in billing or customer contact.
The predicted salary is between 30000 - 40000 € per year.
Powered by Water, Driven by Purpose. A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 business accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provides expert advice on water efficiency, leakage, and contingency. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
We aim to lower our carbon footprint and partner to plant trees, restore peatlands, and support farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
We are seeking an Administrator to join our Wholesale and Metering team based in Bournemouth on a full-time permanent basis. You will receive a competitive salary and benefits. This role focuses on supporting meter reading and wholesale processes to enhance the customer experience. You will report to the Wholesale and Metering Team Leader, ensuring systems are up to date and providing feedback and resolutions to customers.
What You’ll Be Doing
- Obtain wholesale feedback, ensure updates to systems are completed, and provide feedback and resolution to customers.
- Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately.
- Maximise the number of meter reads through planning, analysis and reporting.
- Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected.
- Resolve issues from incorrect meter readings in a timely and effective manner; liaise with meter read contractors, the billing team and other internal stakeholders to resolve queries.
What We Are Looking For
- Educated to GCSE grade A-C or equivalent in English and Maths.
- Experience in a Billing or Customer Contact setting.
- Experience in using Microsoft Excel.
- Clear and concise communicator.
- Customer awareness including geographical appreciation.
What’s In It For You
We know that the support and commitment of our staff is key to our success, so you will receive opportunities for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
- Competitive Salary – Based on experience and skills.
- Annual Bonus Scheme – Recognising company performance.
- Pension Scheme – Helping you plan for your future.
- Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible.
- Healthcare Benefits – Access to employee assistance programs.
- Employee Discounts – On various products and services.
- Annual Leave – Take time to recharge with our holiday entitlement.
Additional Information
Closing Date: Friday 15th May 2026. We may close this vacancy early if we receive a high volume of applications. DBS check may be required as part of the onboarding process. Be yourself — we value inclusion and belonging, and celebrate diversity.
Wholesale and Metering Administrator employer: Source for Business
At Pennon Water Services, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee development and well-being. Located in Bournemouth, our team enjoys competitive salaries, flexible working options, and a commitment to sustainability, all while contributing to a greener future. Join us to be part of a dynamic company that not only prioritises your career growth but also makes a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale and Metering Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the water and wastewater sector, especially those at Pennon Water Services. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just interested in the role but also in making a positive impact on water efficiency and sustainability.
✨Tip Number 3
Practice your communication skills! As an Administrator, clear and concise communication is key. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to a greener future.
We think you need these skills to ace Wholesale and Metering Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Wholesale and Metering Administrator role. Highlight your experience in billing or customer contact settings, and don’t forget to mention your skills in Microsoft Excel. We want to see how you fit into our mission!
Showcase Your Communication Skills:As a clear and concise communicator, it’s important to demonstrate this in your written application. Use straightforward language and structure your thoughts logically. Remember, we value effective communication, especially when liaising with customers and internal teams.
Highlight Your Customer Awareness:In your application, emphasise your understanding of customer needs and geographical appreciation. Share examples of how you've successfully resolved customer issues in the past. This will show us that you’re ready to enhance the customer experience at Pennon Water Services.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do! Don’t miss out on the chance to join our team.
How to prepare for a job interview at Source for Business
✨Know Your Numbers
Since the role involves meter readings and billing, brush up on your numerical skills. Be prepared to discuss how you’ve handled data in previous roles, especially if you've used Excel. Show them you can analyse and report effectively!
✨Customer Focus is Key
This position is all about enhancing customer experience. Think of examples where you've gone above and beyond for a customer. Be ready to share how you resolved issues and communicated clearly with clients.
✨Research the Company
Familiarise yourself with Pennon Water Services and their commitment to sustainability. Mention specific initiatives they’re involved in, like tree planting or improving water quality, to show you’re genuinely interested in their mission.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Wholesale and Metering team’s goals or how they measure success. This shows you’re engaged and thinking about how you can contribute to their objectives.
