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- Tasks: Support and improve the D365 Supply Chain Management platform in a fast-paced environment.
- Company: Rapidly scaling organisation with a focus on technology and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your tech skills in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on critical business operations.
- Qualifications: Experience with D365 SCM and strong problem-solving skills required.
The predicted salary is between 55000 - 60000 £ per year.
A rapidly scaling organisation is seeking a D365 Support Manager with strong experience across Microsoft Dynamics 365 Supply Chain Management (SCM) to join their Enterprise Technology function. This is a key role supporting the stability, performance, and continuous improvement of a mission‑critical D365 platform used across the business. You’ll be responsible for day‑to‑day support, incident management, environment monitoring, release readiness, and ensuring the D365 ecosystem remains secure, reliable, and aligned with business needs. This is an excellent opportunity for someone who thrives in a fast‑paced, maturing technology environment and enjoys working closely with both technical teams and business stakeholders.
Key Responsibilities
- Provide 1st & 2nd line support for D365 SCM, owning incidents to resolution
- Monitor environments and integrations, performing proactive fixes
- Support release cycles, environment validation, and deployments
- Complete system admin tasks (user admin, batch jobs, housekeeping)
- Maintain documentation and ensure compliance with audit/InfoSec standards
- Participate in testing and drive continuous improvement across the platform
What You’ll Bring
- Strong knowledge of D365 Supply Chain Management
- Experience in SaaS/PaaS support environments
- Solid understanding of ITIL processes
- Strong problem‑solving and communication skills
- Ability to work across hybrid teams and multiple stakeholders
- Experience with integrations and platform monitoring
Desirable: Azure services (Logic Apps, Event Grid), Power Platform/Power BI, ITIL certification.
D365 Support Manager employer: Source & Connect
Contact Detail:
Source & Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with D365 or in supply chain management. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365 SCM, make sure to highlight specific projects or challenges you’ve tackled. Use real examples during interviews to demonstrate how you can add value to the team.
✨Tip Number 3
Prepare for the tech talk! Brush up on your knowledge of ITIL processes and any relevant Azure services. Being able to discuss these topics confidently will show you’re not just a candidate, but a potential asset to the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace D365 Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 Supply Chain Management and any relevant SaaS/PaaS support. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong problem-solving abilities, especially in fast-paced environments like ours.
Highlight Team Collaboration: Since this role involves working closely with both technical teams and business stakeholders, make sure to mention any experiences where you’ve successfully collaborated across different teams. We value teamwork at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Source & Connect
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Supply Chain Management. Be ready to discuss specific features, functionalities, and how they can be leveraged to improve business processes. This will show that you're not just familiar with the platform but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've managed or resolved in a D365 environment. Highlight your approach to troubleshooting and how you ensured minimal disruption to the business. This will demonstrate your ability to handle the day-to-day support responsibilities effectively.
✨Communicate Clearly with Stakeholders
Since this role involves working closely with both technical teams and business stakeholders, practice articulating complex technical concepts in simple terms. Think of scenarios where you’ve successfully communicated with non-technical team members and be ready to share those experiences.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes as they relate to incident management and service delivery. Be prepared to discuss how you’ve applied these principles in previous roles, as this will show your understanding of best practices in a SaaS/PaaS support environment.