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- Tasks: Support and improve the D365 Supply Chain Management platform while collaborating with technical teams.
- Company: Rapidly scaling organisation with a focus on innovative technology solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Join a fast-paced environment and make a real impact on business operations.
- Qualifications: Strong knowledge of D365 SCM and experience in SaaS/PaaS support.
The predicted salary is between 55000 - 60000 £ per year.
A rapidly scaling organisation is seeking a D365 Support Manager with strong experience across Microsoft Dynamics 365 Supply Chain Management (SCM) to join their Enterprise Technology function. This is a key role supporting the stability, performance, and continuous improvement of a mission‑critical D365 platform used across the business.
You’ll be responsible for day‑to‑day support, incident management, environment monitoring, release readiness, and ensuring the D365 ecosystem remains secure, reliable, and aligned with business needs. This is an excellent opportunity for someone who thrives in a fast‑paced, maturing technology environment and enjoys working closely with both technical teams and business stakeholders.
Key Responsibilities- Provide 1st & 2nd line support for D365 SCM, owning incidents to resolution
- Monitor environments and integrations, performing proactive fixes.
- Support release cycles, environment validation, and deployments.
- Complete system admin tasks (user admin, batch jobs, housekeeping).
- Maintain documentation and ensure compliance with audit/InfoSec standards.
- Participate in testing and drive continuous improvement across the platform.
- Strong knowledge of D365 Supply Chain Management
- Experience in SaaS/PaaS support environments
- Solid understanding of ITIL processes
- Strong problem‑solving and communication skills
- Ability to work across hybrid teams and multiple stakeholders
- Experience with integrations and platform monitoring
D365 (F&SCM) Support Manager in Colchester employer: Source & Connect
Contact Detail:
Source & Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 (F&SCM) Support Manager in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with D365 or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your D365 knowledge and ITIL processes. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 3
Showcase your passion for continuous improvement! Be ready to share examples of how you've driven enhancements in past roles. This will demonstrate your proactive mindset and fit for a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace D365 (F&SCM) Support Manager in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 Supply Chain Management. We want to see how your skills align with the key responsibilities mentioned in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the D365 Support Manager role. Share specific examples of how you've tackled similar challenges and how you can contribute to our mission-critical platform.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved incidents or improved processes. We love candidates who can demonstrate their problem-solving abilities, especially in fast-paced environments like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Source & Connect
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Supply Chain Management. Be ready to discuss specific features, functionalities, and how they can be leveraged to improve business processes. This will show that you're not just familiar with the platform but are genuinely passionate about it.
✨Demonstrate Problem-Solving Skills
Prepare examples of past incidents you've managed or resolved in a D365 environment. Highlight your approach to troubleshooting and how you ensured minimal disruption to the business. This will showcase your ability to handle the day-to-day support responsibilities effectively.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes as they relate to incident management and service delivery. Be prepared to discuss how you’ve applied these principles in previous roles, as this will demonstrate your understanding of best practices in a SaaS/PaaS support environment.
✨Engage with Stakeholders
Think about how you’ve worked with both technical teams and business stakeholders in the past. Be ready to share examples of how you’ve communicated effectively across different groups, ensuring everyone is aligned and informed. This will highlight your collaborative skills, which are crucial for this role.