At a Glance
- Tasks: Deploy and support system integrations while collaborating with development teams.
- Company: Source BioScience, a leader in genomics and healthcare diagnostics.
- Benefits: 33 days holiday, health cash plan, and discounts on shopping and leisure.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Join a fast-paced environment and make a real impact in healthcare technology.
- Qualifications: Experience with VPNs, firewalls, and software deployment; strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Company Description
Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare and academia. For more information, please visit www.sourcebioscience.com.
Role Overview
The Integration Support Engineer is responsible for deploying, supporting, and maintaining system integrations across internal platforms and external customer environments. The role combines networking, application deployment, and technical support, working closely with development teams to ensure reliable and secure integration services.
Key Responsibilities
- Integration Deployment & Configuration
- Configure and deploy new integration solutions across internal and customer environments
- Install and configure internally developed software applications
- Support onboarding of new customers, ensuring integrations are deployed to agreed standards
- Assist in testing and validation of integrations prior to go-live
- Networking & Security Setup
- Configure and maintain VPN connections (site-to-site and client VPNs)
- Implement and manage firewall rules on FortiGate appliances
- Troubleshoot connectivity issues across secure network environments
- Ensure all configurations align with organisational security and compliance policies
- Support & Incident Management
- Provide technical support to internal teams and external customers for integration-related issues
- Troubleshoot integration failures, data flow issues, and connectivity problems
- Monitor system performance and support proactive issue resolution
- Log, track, and resolve incidents in line with SLAs
- Collaboration & Continuous Improvement
- Work closely with software development teams to support new releases and enhancements
- Assist in identifying root causes of recurring issues and propose improvements
- Contribute to technical documentation, including deployment guides and knowledge base articles
- Support automation and standardisation of deployment processes where possible
Qualifications
Key Skills & Experience
- Essential
- Experience configuring VPNs and firewall rules (FortiGate preferred)
- Working knowledge of SQL query
- Networking knowledge (TCP/IP, DNS, routing, NAT, ports/protocols)
- Experience deploying and supporting software applications in customer environments
- Troubleshooting experience across network, application, and integration layers
- Familiarity with Windows Server environments
- Strong communication skills, with the ability to support both technical and non-technical users
- Desirable
- Experience with healthcare or NHS integrations (e.g. HL7, FHIR, LIMS, pathology systems)
- Experience with secure data transfer methods (SFTP, APIs, REST services)
- Exposure to monitoring tools and logging platforms
- Understanding of ITIL or structured service management processes
Personal Attributes
- Strong problem-solving skills and attention to detail
- Ability to work independently and manage multiple deployments simultaneously
- Customer-focused with a proactive approach to support
- Comfortable working in a fast-paced, evolving technical environment
Additional Information
- Pension
- Income Protection
- Death in Service
- Employee Assistance Programme
- Medicash health cash plan
- Shopping & leisure discount portal
- Virtual GP Service
- mProve Yourself health and wellbeing resources
- SkinVision App
- Able Futures Mental Health support
- 33 days holiday (inclusive of bank holidays)
- An extra day off on your birthday
- Cycle to work scheme
- Discounted private healthcare
Due to the volume of applications, we apologise that we are unable to respond individually to each application. If we have not contacted you within 7 working days your application has been unsuccessful and your details have not been retained. Please feel free to apply for any other position you may see in the future.
Integration Support Engineer in Nottingham employer: Source Bioscience
Source BioScience is an exceptional employer, offering a dynamic work environment where innovation meets collaboration in the fields of genomics and healthcare diagnostics. Employees benefit from a comprehensive package that includes generous holiday allowances, health and wellbeing resources, and opportunities for professional growth, all while contributing to meaningful projects that impact the healthcare sector. Located in a vibrant area, Source BioScience fosters a culture of support and continuous improvement, making it an ideal place for those looking to advance their careers in a fast-paced, technical landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Integration Support Engineer in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Source Bioscience values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Source Bioscience might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Source Bioscience!
✨Direct Apply to Source Bioscience
Let's not forget to apply directly through the Source Bioscience website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Integration Support Engineer in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Source Bioscience.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Source Bioscience. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Source Bioscience
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
