At a Glance
- Tasks: Manage healthcare diagnostics, coordinate sample reporting, and provide top-notch customer support.
- Company: Source BioScience, a leader in genomics and healthcare diagnostics.
- Benefits: 33 days holiday, health cash plan, virtual GP service, and discounts on healthcare.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team making a real difference in healthcare diagnostics.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare and academia. For more information, please visit www.sourcebioscience.com.
Job Description Summary
This is a full time position, working 37.5 hours per week. Administration of the day to day activities across all sections of the healthcare diagnostic business from booking in of samples received, coordination of the reporting of these samples through to the return of these cases back to the customer (where applicable) within the Turn Around Times agreed. To provide complete customer support to all current customers enquiries either via phone call or email correspondence.
Duties
- Sample management of all samples received within the department which includes the following responsibilities:
- Opening and sorting work received within the department and entering patient information for all cases received into our LIMS database.
- The data input of clinical information copy typed into our LIMS database.
- Once all samples have been booked in and processing complete you will coordinate the reporting of all cases within the agreed turn around times ensuring that cases are placed appropriately within our specialist consultant team and that reports are delivered back to the customer within a timely manner.
- Managing all reporting of cases to ensure that customer Turn Around Times are met.
- Manage the filing or return of all samples once reported, prioritising to ensure samples are returned efficiently back to the referring hospital (when applicable).
- Organisation of workload to prevent bottlenecks, working closely with the consultant team and laboratory team to ensure cases are reported in a timely manner within agreed Turn Around Times.
- Take responsibility for all telephone and email enquiries relevant to the samples received within the department.
- Responding to customers in a timely manner with the information that they require.
- Manage the customer’s LIMS account and corresponding secure portal accounts to ensure reports are received correctly.
- Support the courier in packaging cases to send to the reporting consultant team and our customers including also verifying courier packages before collection.
- Scanning (Whole Slide Imaging), quality checking and releasing of cases to the reporting consultant team.
- Scanning documentation, archiving and filing of material.
- Managing additional work requests and supporting the lab team to ensure a high throughput of cases.
- To comply with all quality control procedures to support maintenance of the Source BioScience’s Quality Management System.
- To comply with safe working practices in accordance with Company safety policies.
- To participate in the Annual Joint Staff Review process, in accordance with Company Policy.
- To perform any other duties as may be reasonably required commensurate with grade and experience.
- Attend any training endeavours as appropriate to role or as reasonably requested by Line Manager.
Additional Information
- Pension
- Income Protection
- Death in Service
- Employee Assistance Programme
- Medicash health cash plan
- Shopping & leisure discount portal
- Virtual GP Service
- mProve Yourself health and wellbeing resources
- SkinVision App
- Able Futures Mental Health support
- 33 days holiday (inclusive of bank holidays)
- An extra day off on your birthday
- Cycle to work scheme
- Discounted private healthcare
Due to the volume of applications, we apologise that we are unable to respond individually to each application. If we have not contacted you within 7 working days your application has been unsuccessful and your details have not been retained. Please feel free to apply for any other position you may see in the future.
Healthcare Administrator in Nottingham employer: Source Bioscience
Source BioScience is an exceptional employer, offering a dynamic work environment where healthcare administrators can thrive. With a strong commitment to employee growth, comprehensive benefits including a generous holiday allowance and health cash plan, and a culture that prioritises quality and teamwork, Source BioScience stands out as a rewarding place to build a meaningful career in the healthcare diagnostics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Administrator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Source BioScience. A friendly chat can open doors and give you insider info about the company culture and job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to healthcare administration. Think about how your skills can help with sample management and customer support, as these are key in this role.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed workloads or improved processes in previous roles. This will highlight your ability to prevent bottlenecks in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Source BioScience team.
We think you need these skills to ace Healthcare Administrator in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Healthcare Administrator role. Highlight relevant experience in sample management, customer support, and any admin tasks you've handled. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare diagnostics and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, just like we do in our lab!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Source BioScience!
How to prepare for a job interview at Source Bioscience
✨Know Your Stuff
Familiarise yourself with Source BioScience and their services in genomics and healthcare diagnostics. Understand the role of a Healthcare Administrator and how it fits into the bigger picture. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Organisational Skills
Since the role involves managing samples and ensuring timely reporting, be ready to discuss your organisational strategies. Prepare examples from your past experiences where you successfully managed workloads or improved processes. This will demonstrate your ability to handle the responsibilities of the job.
✨Customer Service is Key
As you'll be dealing with customer enquiries, think about how you can highlight your customer service skills. Prepare to share specific instances where you resolved issues or provided exceptional support. This will show that you understand the importance of customer satisfaction in this role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for sample management, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
