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- Tasks: Coordinate engineer schedules and manage support tickets to ensure customer satisfaction.
- Company: Join a dynamic team in a hybrid role with a focus on customer service.
- Benefits: Enjoy hybrid working, 25 days holiday, and training opportunities.
- Why this job: Make a real impact by optimising resources and enhancing customer experiences.
- Qualifications: Strong communication skills and a proactive, organised approach are essential.
- Other info: Participate in company socials and enjoy a supportive work environment.
The predicted salary is between 21600 - 22400 ÂŁ per year.
Our client is looking for an organised and customer‑focused Engineer Scheduler / Field Support Coordinator to join their team on a 6‑month fixed‑term contract. This hybrid role offers the opportunity to work from home on Mondays and Fridays, with in‑office days Tuesday‑Thursday, allowing you to collaborate effectively with the team and receive hands‑on training.
6 month FTC
Salary ÂŁ27-ÂŁ28k DOE
Shifts would be either 07:00‑15:30 or 10:30‑19:00 Monday to Friday or 09:00‑17:30 Saturday and Sunday.
Key Responsibilities
- Coordinate and manage engineer scheduling to optimise resource allocation
- Own and manage support tickets, ensuring timely resolution and adherence to service standards
- Monitor and coordinate part requests, ensuring compliance with SLAs
- Arrange collections from customer sites using internal engineers or third‑party couriers
- Maintain proactive communication with customers, providing updates on ticket progress and scheduled visits
- Escalate issues internally and externally to maintain service quality and customer satisfaction
- Participate in optional paid on‑call rotation (after training)
Person / Experience Required
- Excellent verbal and written communication skills
- Strong attention to detail and customer‑focused approach
- Effective problem‑solving and planning skills
- Organised, proactive, and accountable
- Ability to perform well under pressure
- Basic understanding of IT infrastructure and network topology
- Flexible and adaptable
- Willingness to undergo the clearance process (essential)
- ITIL certification (preferred, not mandatory)
- Proficient in Microsoft Office (Word, Excel, Outlook)
Benefits
- Hybrid working
- Pension scheme (effective after 3 months)
- 25 days holiday plus bank holidays
- ÂŁ45 eye care voucher
- Vodafone Employee Advantage scheme
- Free parking
- Training and development opportunities through mentoring and professional qualifications
- Company socials including annual summer & Christmas events and team lunches
Please note
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you.
Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
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Service Desk Coordinator employer: Source 4
Contact Detail:
Source 4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills align with the role of Service Desk Coordinator, especially around customer service and problem-solving.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed schedules or resolved support tickets. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the job description carefully. It’s important to understand what the role entails and how your skills align with the requirements. This will help you tailor your CV and cover letter effectively.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication skills, make sure to highlight these in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Emphasise Your Organisational Skills: As a Service Desk Coordinator, being organised is key. In your application, provide examples of how you've successfully managed schedules or coordinated tasks in the past. This will show us that you’re proactive and capable of handling the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website using the application button. This ensures your application is received promptly and allows us to process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Source 4
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with coordinating engineer schedules, managing support tickets, and the importance of customer communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples from your past experiences where you effectively communicated with customers or team members. Practising clear and concise responses will demonstrate your ability to maintain proactive communication, which is key for this position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved issues under pressure. Think about how you managed support tickets or coordinated resources in challenging situations. This will highlight your effective problem-solving skills and your ability to perform well when things get hectic.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the on-call rotation. This shows that you're not only interested in the job but also in how you can contribute to the team's success and grow within the company.
