At a Glance
- Tasks: Coordinate service and installation schedules while ensuring top-notch customer satisfaction.
- Company: Join a market-leading enterprise with a focus on exceptional service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Thriving team culture with a commitment to excellence.
- Why this job: Be a key player in a fast-paced role that makes a real difference.
- Qualifications: Experience in scheduling and strong communication skills are essential.
Our client is looking for a Service & Installation Coordinator to assist with the day-to-day operations with the sole aim of providing high levels of customer satisfaction. This is a fast-paced, office-based position where organisation, accuracy and proactive communication are key. You’ll play a vital role in ensuring service and installation activities are scheduled efficiently and delivered to the highest standards.
The Role
- Liaise closely with colleagues on a daily basis to ensure all service and installation-related tasks are completed effectively and on time.
- Coordinating service and installation scheduling activities.
- Liaising with customers, service engineers, internal teams and suppliers.
- Booking transport and hotels as required.
- Raising purchase orders to expedite service and installation work.
- Operating the simPRO software package to maintain customer records, histories, opportunities, forecasts and financial data.
- Monitoring and raising call outs from the iHost system during office hours.
- Actioning labour requests from Service and Installation departments and maintaining engineer schedules.
- Maintaining the highest levels of accuracy in data entry and financial processing.
- Deputising for the Out of Hours Escalation Engineer when required (this function attracts additional remuneration).
- Responding to customer requirements promptly to ensure complete satisfaction and encourage repeat business.
- Supporting the smooth operation and ongoing development of the business.
- Upholding and enhancing the company’s reputation as a market-leading enterprise.
About You
Our client is looking for someone who thrives in a busy environment and takes pride in delivering exceptional service.
Essential Experience & Skills:
- Experience scheduling engineers or drivers.
- Highly motivated and able to work independently within agreed boundaries.
- Technically competent with hands-on experience using business systems and software packages.
- Highly accurate with strong attention to detail.
- Reliable and able to work under pressure to meet customer deadlines.
- Strong multitasking ability and willingness to take on additional responsibilities.
- Excellent communication skills.
- Computer & IT literate.
- Fully committed, hardworking and driven to achieve objectives.
Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Operations Schduler in Frimley employer: Source 4
Join a dynamic team as an Operations Scheduler where your organisational skills will shine in a fast-paced environment dedicated to customer satisfaction. Our company fosters a supportive work culture that values accuracy and proactive communication, offering opportunities for professional growth and development. With competitive salaries and the chance to make a real impact in a market-leading enterprise, this role is perfect for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Schduler in Frimley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Source 4. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Source 4 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Schduler in Frimley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Source 4:Your cover letter is your chance to shine! Tell us why you want to work at Source 4 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Source 4!
How to prepare for a job interview at Source 4
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
