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- Tasks: Manage collections process and ensure timely revenue recovery while providing excellent customer service.
- Company: Join a dynamic team at Source4, a leader in financial services.
- Benefits: Competitive pay, flexible working hours, and opportunities for growth.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Experience in fast-paced environments and strong communication skills required.
- Other info: Be part of an equal opportunities employer with a supportive culture.
The predicted salary is between 25000 - 32000 £ per year.
This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service. This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Contact customers daily via telephone, email, and letter to secure payment of overdue invoices
- Handle inbound and outbound collections calls, responding to enquiries in a professional and efficient manner
- Achieve a minimum of 40+ outbound customer contacts per day
- Monitor and manage arrears cases in line with departmental targets and productivity levels
- Review customer payment proposals and elevate recommendations where appropriate
- Liaise with external agencies, including asset recovery partners, to support the recovery of funds and equipment
- Maintain accurate and detailed records on internal systems, including comprehensive call notes
- Ensure compliance with internal procedures and service level agreements
- Adhere to all relevant legislation, including Consumer Credit, Anti-Money Laundering, Data Protection, and industry standards
- Support the cash applications team to ensure payments are correctly allocated and unallocated cash is minimised
- Follow ADDACS and AUDDIS procedures and manage the team inbox
Skills & Experience
- Previous administrative experience within a fast-paced environment
- Confident communicator with a professional telephone manner
- Ability to manage multiple systems (experience with ALFA is advantageous)
- Proficient in Microsoft Office, including Outlook
- Experience within Financial Services or leasing is desirable
Candidate Profile
- Highly organised with strong attention to detail
- Self-motivated with the ability to work independently and as part of a team
- Adaptable and able to manage changing priorities
- Strong time management skills with the ability to meet deadlines
- Resilient, proactive, and customer-focused
Source4 are an equal opportunities employer and complies with all relevant UK legislation.
Collections Associate employer: Source 4
Contact Detail:
Source 4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Associate
✨Tip Number 1
Get your communication skills on point! Since this role is all about talking to customers, practice how you present yourself over the phone and in emails. We recommend role-playing with a friend or family member to nail that professional tone.
✨Tip Number 2
Stay organised! With all those customer contacts and records to manage, having a solid system in place will help you shine. Use tools like calendars or task lists to keep track of your follow-ups and deadlines.
✨Tip Number 3
Familiarise yourself with the industry standards and legislation mentioned in the job description. Knowing your stuff about Consumer Credit and Data Protection will not only boost your confidence but also show potential employers that you're serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace Collections Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Associate role. Be sure to mention your communication skills and attention to detail.
Showcase Relevant Experience: If you've worked in a fast-paced environment or have experience with financial services, let us know! Highlight any specific achievements that demonstrate your ability to manage collections effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Source 4
✨Know Your Collections Process
Familiarise yourself with the collections process, especially in leasing products. Understand how to manage overdue invoices and what steps are involved in securing payments. This knowledge will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Your Communication Skills
Since this is a customer-facing position, practice articulating your thoughts clearly and professionally. Prepare examples of how you've handled difficult conversations or resolved customer issues in the past. This will highlight your strong communication skills and ability to maintain a professional telephone manner.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work, especially when managing records and call notes. You might want to share specific instances where your attention to detail made a difference in your previous roles. This will show that you can handle the responsibilities of monitoring arrears cases effectively.
✨Prepare for Fast-Paced Scenarios
Think of examples from your past experiences where you successfully managed multiple tasks under pressure. The interviewer may ask how you prioritise your workload, so be prepared to explain your time management strategies and how you adapt to changing priorities.