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- Tasks: Manage collections process, contact customers, and ensure timely revenue recovery.
- Company: Join a dynamic team in a fast-paced financial services environment.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive work culture.
- Why this job: Make a difference by helping customers while honing your professional skills.
- Qualifications: Strong communication skills and previous administrative experience preferred.
- Other info: Opportunity for career growth and learning in a collaborative setting.
The predicted salary is between 25000 - 30000 £ per year.
This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service. This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Contact customers daily via telephone, email, and letter to secure payment of overdue invoices
- Handle inbound and outbound collections calls, responding to enquiries in a professional and efficient manner
- Achieve a minimum of 40+ outbound customer contacts per day
- Monitor and manage arrears cases in line with departmental targets and productivity levels
- Review customer payment proposals and escalate recommendations where appropriate
- Liaise with external agencies, including asset recovery partners, to support the recovery of funds and equipment
- Maintain accurate and detailed records on internal systems, including comprehensive call notes
- Ensure compliance with internal procedures and service level agreements
- Adhere to all relevant legislation, including Consumer Credit, Anti-Money Laundering, Data Protection, and industry standards
- Support the cash applications team to ensure payments are correctly allocated and unallocated cash is minimised
- Follow ADDACS and AUDDIS procedures and manage the team inbox
Skills & Experience
- Previous administrative experience within a fast-paced environment
- Confident communicator with a professional telephone manner
- Ability to manage multiple systems (experience with ALFA is advantageous)
- Proficient in Microsoft Office, including Outlook
- Experience within Financial Services or leasing is desirable
Candidate Profile
- Highly organised with strong attention to detail
- Self-motivated with the ability to work independently and as part of a team
- Adaptable and able to manage changing priorities
- Strong time management skills with the ability to meet deadlines
- Resilient, proactive, and customer-focused
Collections Associate in Bracknell employer: Source 4
Contact Detail:
Source 4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Associate in Bracknell
✨Tip Number 1
Get your communication skills on point! As a Collections Associate, you'll be chatting with customers daily. Practise your phone manner and email etiquette to make sure you come across as professional and friendly.
✨Tip Number 2
Stay organised! With all those customer contacts and records to manage, keeping everything in order is key. Use tools like spreadsheets or task management apps to track your calls and follow-ups.
✨Tip Number 3
Show us your resilience! The collections process can be tough, so be ready to handle objections and keep a positive attitude. Practise scenarios where you might face pushback and think of ways to turn those around.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly helps us match your skills with the right roles. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Collections Associate in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Associate role. Highlight your previous experience in fast-paced environments and any relevant skills, like communication and attention to detail, that match what we're looking for.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service skills and how you handle collections processes, showing us your personality and enthusiasm.
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have in financial services or leasing. If you've managed multiple systems or have used ALFA, let us know – we love to see that!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It helps us keep everything organised and makes sure your application gets to the right people quickly!
How to prepare for a job interview at Source 4
✨Know Your Collections Process
Familiarise yourself with the collections process, especially in leasing products. Understand how to manage overdue invoices and what steps are involved in securing payments. This knowledge will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Your Communication Skills
Since this is a customer-facing position, practice your communication skills. Prepare for common scenarios you might encounter during collections calls. Think about how you would handle difficult conversations and ensure you convey professionalism and empathy.
✨Highlight Your Attention to Detail
Be ready to discuss examples from your past experience where your attention to detail made a difference. Whether it’s maintaining accurate records or managing multiple systems, showing that you can keep track of important information will set you apart.
✨Demonstrate Resilience and Adaptability
Prepare to talk about how you've handled fast-paced environments and changing priorities in previous roles. Share specific examples that highlight your resilience and ability to stay focused under pressure, as these traits are crucial for success in this position.