At a Glance
- Tasks: Manage collections processes and ensure timely recovery of revenue while providing excellent customer service.
- Company: Join a dynamic team in a fast-paced financial services environment.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive team.
- Other info: Opportunity for career growth in a vibrant and adaptable workplace.
- Why this job: Make a real difference by helping customers while enhancing your professional skills.
- Qualifications: Strong communication skills and previous administrative experience are essential.
Our client is looking for a Collections Advisor to join their busy Collections Team. This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service. This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Contact customers daily via telephone, email, and letter to secure payment of overdue invoices
- Handle inbound and outbound collections calls, responding to enquiries in a professional and efficient manner
- Achieve a minimum of 40+ outbound customer contacts per day
- Monitor and manage arrears cases in line with departmental targets and productivity levels
- Review customer payment proposals and escalate recommendations where appropriate
- Liaise with external agencies, including asset recovery partners, to support the recovery of funds and equipment
- Maintain accurate and detailed records on internal systems, including comprehensive call notes
- Ensure compliance with internal procedures and service level agreements
- Adhere to all relevant legislation, including Consumer Credit, Anti-Money Laundering, Data Protection, and industry standards
- Support the cash applications team to ensure payments are correctly allocated and unallocated cash is minimised
- Follow ADDACS and AUDDIS procedures and manage the team inbox
Skills & Experience
- Previous administrative experience within a fast-paced environment
- Confident communicator with a professional telephone manner
- Ability to manage multiple systems (experience with ALFA is advantageous)
- Proficient in Microsoft Office, including Outlook
- Experience within Financial Services or leasing is desirable
Candidate Profile
- Highly organised with strong attention to detail
- Self-motivated with the ability to work independently and as part of a team
- Adaptable and able to manage changing priorities
- Strong time management skills with the ability to meet deadlines
- Resilient, proactive, and customer-focused
Collections in Bracknell employer: Source 4
Join our dynamic Collections Team, where we prioritise employee growth and a supportive work culture. As a Collections Advisor, you'll benefit from a fast-paced environment that encourages professional development, while enjoying competitive compensation and a commitment to work-life balance. Located in a vibrant area, we offer unique opportunities for career advancement and a chance to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections in Bracknell
✨Tip Number 1
Get your communication skills on point! As a Collections Advisor, you'll be chatting with customers daily. Practise your phone manner and email etiquette to ensure you come across as professional and approachable.
✨Tip Number 2
Stay organised! With multiple systems to manage and a target of 40+ outbound calls a day, keeping track of your tasks is crucial. Use tools like calendars or task lists to stay on top of your game.
✨Tip Number 3
Show off your resilience! The collections process can be tough, so highlight your ability to handle challenging situations. Share examples of how you've turned a difficult customer interaction into a positive outcome.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly helps us match your skills with the right roles. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Collections in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Advisor role. Highlight your previous experience in fast-paced environments and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Be sure to mention your strong communication skills and attention to detail, as these are key for us in this customer-facing position.
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight any previous customer service experience. We love candidates who can demonstrate their ability to handle enquiries professionally and efficiently!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Source 4
✨Know Your Collections Process
Familiarise yourself with the collections process, especially in leasing products. Understand how to manage overdue invoices and what steps are involved in securing payments. This knowledge will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Your Communication Skills
Since this is a customer-facing position, practice your communication skills. Prepare for common scenarios you might encounter during collections calls. Think about how you would handle difficult conversations and ensure you convey professionalism and empathy.
✨Highlight Your Organisational Skills
Be ready to discuss how you stay organised in a fast-paced environment. Share specific examples of how you manage multiple tasks or systems, and mention any tools or methods you use to keep track of your work. This will show that you can handle the demands of the role.
✨Prepare for Compliance Questions
Brush up on relevant legislation like Consumer Credit and Data Protection. Be prepared to discuss how you ensure compliance in your previous roles. This will demonstrate your attention to detail and understanding of the legal aspects of collections.
