At a Glance
- Tasks: Manage client relationships and coordinate services for music cue sheet management.
- Company: Join Soundmouse, a leader in music reporting trusted by top global brands.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Remote role with occasional travel to strengthen client partnerships.
- Why this job: Be part of a dynamic team transforming the music industry with innovative technology.
- Qualifications: Experience in client management and understanding of music rights essential.
The predicted salary is between 35000 - 42000 £ per year.
A few things about Soundmouse and BMI. Soundmouse is the global standard for music cue sheet management and reporting, trusted by 25,000+ broadcast and music professionals worldwide, including the BBC, Channel 4, ITV, NBC, the NFL, RTL, Sky, Sony, Universal Pictures, and Warner Bros. Discovery. Our proprietary, industry-leading audio recognition technology identifies every music cue in broadcast content and submits compliant cue sheets to 40+ collecting societies globally, cutting admin time by 83%. We've been doing this since 2001.
In June 2026, BMI, the world's leading performance rights organisation, acquired Soundmouse from Orfium. We operate independently as part of the BMI family, at an inflection point: established infrastructure, new backing, and a clear next chapter with global reach to build.
The Service Account Manager will act as the main relationship and coordination point for UK-based clients using Soundmouse services across audio recognition, cue sheet processing, Silvermouse forms, MusicBox, society reporting and related operational workflows. The role requires a strong understanding of client-specific service arrangements, platform behaviour, reporting obligations, SLAs and internal delivery processes.
This person will be responsible for keeping clients informed, coordinating internal teams, tracking service performance and ensuring that issues, questions and operational risks are followed through to resolution. The successful candidate will be comfortable discussing detailed music reporting and technical workflows while translating complex operational information into clear client-facing communication.
Qualifications & Experience- Essential:
- Industry Knowledge: Understanding of music industry ecosystems including end-to-end flow of cue sheets and music rights. Please Note: Candidates who do not explicitly list cue sheet experience on their resume will not be considered.
- Client Management: Proven experience in a client-facing role with the ability to remain calm and professional under pressure (minimum 3 years).
- Communication Mastery: Excellent written and verbal English skills, with the confidence to present to stakeholders at all levels.
- Technical Literacy: A strong understanding of technology: Proficiency in ITSM tools such as Jira and Salesforce or equivalent.
- Platform Acumen: Ability to quickly acquire and maintain an "under the hood" understanding of Soundmouse system platforms and data flows to effectively progress client issues and collaborate with Support, Product and Engineering teams. Adept at navigating and translating complex technical language between clients and internal engineering/product teams.
- Operational Rigor: Strong time management skills and the ability to document complex processes for knowledge sharing.
- Risk Mitigation: Ability to understand SLA implementations and identify potential risks before they impact the client.
- Mobility: Need to travel off-site to client locations or company offices as required to strengthen partnerships.
- Experience: A minimum of 1 year of experience in client support, client success or similar required, with 3-5 years being preferred.
- Location: Remote - Greater London Area, UK
- Working hours: 09:30 to 18:00 GMT
- Travel: Up to 20% domestic
Important Application Details: Candidates with no prior experience of cue sheets will not be considered. In order to standout, please highlight your cue sheet experience on your CV and/or cover letter.
Service Account Manager in Slough employer: Soundmouse
At Soundmouse, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As part of the BMI family, our employees benefit from extensive growth opportunities within the music industry, supported by cutting-edge technology and a commitment to excellence. Located in the Greater London Area, our remote working model allows for flexibility while maintaining strong connections with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Service Account Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Soundmouse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Soundmouse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Account Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Soundmouse:Your cover letter is your chance to shine! Tell us why you want to work at Soundmouse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Soundmouse!
How to prepare for a job interview at Soundmouse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
