At a Glance
- Tasks: Lead and inspire a team to achieve targets and improve client services.
- Company: Dynamic service centre with a focus on growth and development.
- Benefits: Competitive salary, great benefits, and opportunities for professional growth.
- Other info: Join a supportive environment that values your input and career progression.
- Why this job: Make a real impact by driving team performance and enhancing client satisfaction.
- Qualifications: Experience in team management and a passion for continuous improvement.
The predicted salary is between 28000 - 35000 £ per year.
We are looking for a Senior Team Manager DOE 28K + Many great benefits. The Aim of this appointment is to:
- To support the Service Centre Manager to deliver the dept services, targets and client SLAs, taking on responsibility in the SCM’s absence.
- To maintain a high level of knowledge and understanding of the client’s products and services and work with Team Managers to deliver these whilst driving continuous improvement from a customer and agent perspective.
- To oversee the operational development, devise and implement a structured plan for development of the service centre team considering opportunity for growth whilst undertaking a review of current processes and systems in place to support existing clients.
- To oversee the team management and growth: responsible for ensuring TM’s and agents are provided with the support / guidance / feedback and confidence in their abilities to perform their role and meet targets.
- To drive team building and motivation activities that promote continuous performance improvement and adopt an effective approach to people management.
- To communicate the targets, SLA’s and goals to the team. Liaise with other depts to determine priorities and to understand big picture.
Some of your key responsibilities will include:
- Responsibility along with SCM for operational results for all clients.
- Performance management of TM’s including appraisal.
- Weekly team meetings to ensure common goals are understood and to review performance.
- Put in place and deliver all SLA and KPI's for the contact centre, reviewing these regularly and taking action as necessary.
- Making recommendations of improvements to systems or processes and maintaining an action log of development being undertaken to support this.
More information regarding responsibilities can be shared along with the JD on request. Apply to find out more!
Senior Team Manager in Selkirk employer: SoundHR
As a Senior Team Manager at our dynamic service centre, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With competitive benefits and a focus on continuous improvement, we empower our team to excel while fostering a motivating environment that encourages innovation and teamwork. Join us in delivering exceptional service and making a meaningful impact in a role that offers both challenge and reward.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Team Manager in Selkirk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Team Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and services inside out, so you can show how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when discussing your management style and team-building strategies.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let's get you that Senior Team Manager position!
We think you need these skills to ace Senior Team Manager in Selkirk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Team Manager role. Highlight your leadership experience and any relevant achievements that demonstrate your ability to support team growth and performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven continuous improvement in previous roles and how you can bring that expertise to our service centre.
Showcase Your Knowledge:Demonstrate your understanding of our clients' products and services in your application. This shows us that you're not just looking for any job, but that you're genuinely interested in contributing to our team's success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at SoundHR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Team Manager. Familiarise yourself with the key tasks mentioned in the job description, like supporting the Service Centre Manager and driving team performance. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
As a Senior Team Manager, you'll be responsible for guiding and motivating your team. Prepare examples from your past experiences where you've successfully led a team, managed performance, or implemented improvements. This will highlight your ability to drive continuous improvement and support your team's growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as managing underperformance or implementing new processes. Think of relevant scenarios from your previous roles and how you approached them. This will showcase your problem-solving skills and your understanding of effective people management.
✨Communicate Clearly and Confidently
During the interview, ensure you communicate your thoughts clearly and confidently. Practice articulating your ideas about team building, motivation activities, and how you would communicate targets and goals. Good communication is key in this role, so showing that you can convey your message effectively will leave a positive impression.
