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- Tasks: Manage engineer schedules and optimise capacity for a dynamic telecoms team.
- Company: Join the innovative QubeGB team in the telecoms sector.
- Benefits: Enjoy a competitive salary, pension, life assurance, and discounts.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a crucial role that keeps operations running smoothly and efficiently.
- Qualifications: Strong organisational skills and experience in scheduling or planning.
The predicted salary is between 20397 - 20397 £ per year.
Exciting opportunity for a specialist in Telecoms! We are looking for a Capacity Planner to join our QubeGB team.
Salary on offer: FTE £20,397 + company benefits:
- Contributory Pension
- Life Assurance
- TalkTalk Discount
- Salary Extras
- Longevity Holiday Increment
Key responsibilities include but are not limited to:
- Work on next day’s Gantt (tidy up) +2 days where necessary
- Identify any optimiser/system issues
- Remove any jobs from absent engineers and run in day optimiser
- Support Jeopardy team in re-homing/rebooking jobs when busy
- Follow the process for adding new starts, skills, STM, Address, shift patterns etc.
- Work with the team to ensure engineers' rotas and absences are giving best availability
- Inform team and relevant departments of engineer absence
- Identify top ups/manage spares - send post action emails to relevant parties
- Action 2 week view of Gantt to manage absence
- Respond to and manage engineer complaint emails
- Manage and maintain engineer availability Rota / Late Shift
- Ensure leavers process is followed from a CPD stance (removal of skills, STM, Jobs etc.)
- Highlight any short notice disruptions to capacity
- Carry out weekly housekeeping on STMs
- Cover the priority customers (work with Jeopardy and Projects to cover work too)
- Assign work to priority engineers for the following day
- Add engineer overtime to IRIS or check it’s been done to make sure
- Oversee the removal of any jobs – and update IRIS with reasons
- Manage and maintain engineers' Pudo requests – when emergency requests come in accommodate them
- Assist SC with any issues - or requiring assistance
- Close down any duplicate appointments for the following day
- Cover as much jeopardy as possible for the next 3 days
- Find engineers in quieter areas willing to go on loan to busier areas
- Assign Highlands and Islands work
- Be proactive with managing your time, voice any concerns
- Send EOS report from CPD
Apply if you are interested!
Salary: £20,397 pro rata
Call Center Capacity Planner employer: SoundHR
Contact Detail:
SoundHR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Capacity Planner
✨Tip Number 1
Network like a pro! Reach out to folks in the telecoms industry, especially those already working at QubeGB. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on capacity planning concepts and be ready to discuss how you’d tackle the key responsibilities listed in the job description. Show us you’re the right fit!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be proactive during the application process! If you have questions about the role or the team, don’t hesitate to ask. It shows you’re genuinely interested and engaged, which we love to see!
We think you need these skills to ace Call Center Capacity Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Capacity Planner. Highlight any relevant experience in telecoms and capacity management, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our QubeGB team. Mention specific responsibilities from the job description that excite you and how your skills align with them.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We love straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see your qualifications!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SoundHR
✨Know Your Gantt Charts
Familiarise yourself with Gantt charts and how they relate to capacity planning. Be ready to discuss your experience with scheduling and managing workloads, as this will show your understanding of the role's key responsibilities.
✨Highlight Problem-Solving Skills
Prepare examples of how you've identified and resolved optimiser or system issues in previous roles. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Understand Team Dynamics
Show that you can work well within a team by discussing how you've collaborated with others to manage engineer rotas and absences. Emphasise your communication skills and how you keep everyone informed.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like managing engineer complaints or covering short notice disruptions. Think through potential scenarios and your responses to showcase your critical thinking and adaptability.