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- Tasks: Engage with tenants through visits and calls, ensuring excellent customer service.
- Company: Join Community Gateway Association, a leading provider of affordable homes in Preston.
- Benefits: Enjoy flexible hours, generous holiday allowance, free breakfasts, and health cash plans.
- Why this job: Make a real impact in the community while building relationships and supporting tenants.
- Qualifications: No direct experience needed; just a positive attitude and passion for helping others.
- Other info: Work primarily in beautiful dockside offices with a supportive team culture.
The predicted salary is between 15000 - 20000 £ per year.
Tenancy Management Visiting Officer (Part Time)
Join to apply for the Tenancy Management Visiting Officer (Part Time) role at Soundboard Review Services, LLC.
Tenancy Management Visiting Officer (Part Time)
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Join to apply for the Tenancy Management Visiting Officer (Part Time) role at Soundboard Review Services, LLC.
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Tenancy Management Visiting Officer
Salary: £17,213.23 (equates to £15.76 per hour)
Hours: 21 hours per week, between Monday to Friday
ctual working days, start & finish times, to be discussed at interview stage)
Contract: 12 Month Fixed Term Contract, Part Time
Application Closing Date: Wednesday 23rd July 2025
Do you thrive on building positive relationships and delivering excellent face-to-face customer service?
At Community Gateway Association, we\’re looking for someone with the right attitude and a passion for people to join us as a
Tenancy Management Visiting Officer
Salary: £17,213.23 (equates to £15.76 per hour)
Hours: 21 hours per week, between Monday to Friday
(Actual working days, start & finish times, to be discussed at interview stage)
Contract: 12 Month Fixed Term Contract, Part Time
Application Closing Date: Wednesday 23rd July 2025
Do you thrive on building positive relationships and delivering excellent face-to-face customer service?
At Community Gateway Association, we\’re looking for someone with the right attitude and a passion for people to join us as a Tenancy Visiting Officer on a 12-month fixed-term, part-time basis. You don\’t need direct experience in a similar role—what matters most is that you share our company values, are approachable, and are committed to supporting our tenants and communities through meaningful, in-person engagement.
Our Visiting Officer will be responsible for the delivery of a high quality, customer focused service with responsibility for identifying safeguarding concerns, tenancy breaches or service requests by visiting customers in their homes. This will be carried out through a combination of in-person visits and telephone contacts.
You\’ll be a supportive, active and effective member of the team contributing to team spirit, be an ambassador of our company values, proactively support the delivery of our team\’s and wider CGA objectives, ensuring that CGA maintains a positive reputation and strong local impact. As our Visiting Officer, you will have a primary objective to contribute to tenant sustainability.
Who We\’re Looking For
- A positive and practical approach to supporting others, with a focus on providing a helpful and respectful service.
- The ability to build trust and work well with people from different backgrounds and experiences.
- A curious mindset—you ask thoughtful questions to understand what someone really needs.
- A commitment to our values and behaviours, which guide how we work together and support our communities.
- Experience in a role where you\’ve worked directly with customers or members of the public.
- Able to communicate clearly and respectfully with others, both in writing and in person.
- Comfortable making decisions and explaining your reasoning, while also being open to feedback.
- Able to organise your tasks, manage your time, and work independently as well as with others.
- Confident using IT systems to input, find, and manage information accurately.
- You\’ll need a full driving licence and access to a car, as this role involves visiting different locations.
It would be great if you also had (but not essential!):
- Experience working in social housing or a similar setting that supports people in the community.
- GCSEs (or equivalent) in English and Maths at grade C / 4 or above.
Why work at Community Gateway?
Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.
This role is community based working in and around Preston, but your main place of work will be our gorgeous dockside offices in Preston. We offer flexibility wherever we possible can to accommodate both your personal and business needs. This will be discussed further at interview stage where relevant.
Dates For Your Diary
The closing date for this advert is Wednesday 23rd July with interviews expected to be held on Tuesday 29th July 2025. Alternative interview dates & times will be reviewed and offered where appropriate and at CGA\’s sole discretion based on business requirements and availability.
A Bit More About Us
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.
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Seniority level
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Seniority level
Entry level
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Employment type
Part-time
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Job function
Management and Manufacturing
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Tenancy Management Visiting Officer (Part Time) employer: Soundboard Review Services, LLC.
Contact Detail:
Soundboard Review Services, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Visiting Officer (Part Time)
✨Tip Number 1
Familiarise yourself with the values and mission of Community Gateway Association. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but are genuinely interested in contributing to their community-focused goals.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully built relationships or resolved issues. This will help you illustrate your ability to provide excellent face-to-face service, which is crucial for the Tenancy Management Visiting Officer role.
✨Tip Number 3
Research common challenges faced by tenants in social housing. Being knowledgeable about these issues will allow you to engage in meaningful conversations during interviews, showcasing your curiosity and commitment to understanding tenant needs.
✨Tip Number 4
Network with current or former employees of Community Gateway Association if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and tailoring your responses.
We think you need these skills to ace Tenancy Management Visiting Officer (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Tenancy Management Visiting Officer position. Highlight key skills such as customer service, communication, and relationship-building in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise any relevant experience in customer-facing roles or community engagement, even if it’s not directly related to tenancy management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting communities and your commitment to the company’s values. Use specific examples from your past experiences to demonstrate how you can contribute to tenant sustainability.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Soundboard Review Services, LLC.
✨Show Your Passion for People
Make sure to express your enthusiasm for working with people during the interview. Share examples of how you've built positive relationships in previous roles, as this is crucial for a Tenancy Management Visiting Officer.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss situations where you've had to make decisions or solve problems, especially in customer service contexts. Highlight your ability to assess needs and provide effective solutions.
✨Emphasise Your Communication Skills
Since the role involves face-to-face interactions, it's important to showcase your communication skills. Practice clear and respectful responses, and consider how you can convey complex information simply.
✨Research the Company Values
Familiarise yourself with Community Gateway Association's values and mission. Be ready to discuss how your personal values align with theirs, demonstrating that you're not just looking for a job, but a place where you can contribute meaningfully.
