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- Tasks: As a Repairs Advisor, you'll handle customer requests and schedule repairs via phone and email.
- Company: Community Gateway manages 7000 homes in Preston, focusing on excellent customer service and community impact.
- Benefits: Enjoy 26 days holiday, free parking, health cash plan, and even your birthday off!
- Why this job: Join a values-driven team that prioritises employee experience and community well-being.
- Qualifications: Customer service experience, strong IT skills, and great communication abilities are essential.
- Other info: Diverse backgrounds are encouraged to apply; second language skills are a plus!
The predicted salary is between 18975 - 21000 £ per year.
27.5 hours per week, 8am – 2pm Monday – Friday
£25,531.28 pro rata (£18,975.95 actual)
12 month fixed term contract
What will you be doing in this role?
As a Repairs Advisor, you will provide an excellent front-line service to our customers, mainly over the telephone but also via email and face-to-face. You will triage requests for repairs, book in jobs and schedule appointments for our skilled trades people – Gateway PropertyCare. This is an ‘in-person' role based at our offices on Preston Docks.
What We Are Looking For In You
- Significant experience of working in a customer service role, ideally over the telephone
- Fantastic IT skills, specifically around Microsoft products with the ability to quickly learn our in-house systems
- Exceptional written and verbal communication abilities, with a focus on empathy and understanding when interacting with customers.
- Ability to carry out basic fault finding over the phone through effective questioning and prompts
It Would Be Great If You Also Had
- Experience of working in the social housing sector
- Experience of planning and scheduling work
- Knowledge of household repairs and maintenance, e.g. how to top up boiler pressure
Working Arrangements
This role is based at our gorgeous dock-front offices in Preston.
Why work at Community Gateway?
We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
A Bit More About Us
Community Gateway own and manage around 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work…so if you think you have the skills, experience and can live our values, then we want to hear from you. If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application.
Dates For Your Diary
The closing date for this role is Sunday 13th July 2025 at midnight, with interviews expected to be held on Thursday 24th July 2025 and Friday 25th July 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
Repairs Advisor employer: Soundboard Review Services, LLC.
Contact Detail:
Soundboard Review Services, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Advisor
✨Tip Number 1
Familiarise yourself with common household repairs and maintenance issues. This knowledge will not only help you in the role but also impress during your interactions with the hiring team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-play scenarios where you triage repair requests to enhance your ability to ask effective questions and provide empathetic responses.
✨Tip Number 3
Get comfortable with Microsoft products and any scheduling software you can find. Being tech-savvy will demonstrate your readiness to adapt to their in-house systems quickly.
✨Tip Number 4
Research Community Gateway and their values. Understanding their mission and how they serve the community will allow you to align your answers with their goals during the interview process.
We think you need these skills to ace Repairs Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles where you've worked over the phone. Emphasise your IT skills and any relevant experience in scheduling or planning work.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Repairs Advisor role. Mention specific examples of how you've demonstrated empathy and effective communication in previous positions, as these are key qualities they are looking for.
Showcase Relevant Skills: When detailing your experience, focus on your ability to carry out basic fault finding and your knowledge of household repairs. If you have experience in the social housing sector, be sure to highlight that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Soundboard Review Services, LLC.
✨Showcase Your Customer Service Skills
As a Repairs Advisor, you'll be on the front line of customer service. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues, especially over the phone.
✨Demonstrate IT Proficiency
Since the role requires strong IT skills, particularly with Microsoft products, make sure to mention any relevant experience you have. If you've used similar in-house systems before, highlight that too!
✨Practice Effective Communication
Exceptional verbal and written communication is key for this role. During the interview, focus on how you can convey empathy and understanding when interacting with customers. Consider role-playing common scenarios to prepare.
✨Familiarise Yourself with Basic Fault Finding
The ability to carry out basic fault finding over the phone is essential. Brush up on common household repairs and maintenance issues, and think about how you would guide a customer through troubleshooting steps.
