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- Tasks: Be the vital link between tenants and repair teams, ensuring smooth communication and timely repairs.
- Company: Join Community Gateway, a leading housing provider dedicated to making a positive community impact.
- Benefits: Enjoy 26 days holiday, free breakfasts, health cash plan, and more perks in a supportive environment.
- Why this job: Make a real difference in people's lives while working in a vibrant, values-driven team.
- Qualifications: Previous customer service experience and strong communication skills are essential; vehicle access required.
- Other info: Diversity is valued; we encourage applications from all backgrounds, especially those underrepresented.
The predicted salary is between 23280 - 36540 £ per year.
Join to apply for the Customer Liaison Officer role at Soundboard Review Services, LLC.
5 days ago Be among the first 25 applicants
Join to apply for the Customer Liaison Officer role at Soundboard Review Services, LLC.
37 hours per week, based at our gorgeous dockside offices in Preston
£29,100.46 per annum
What will you be doing in this role?
As a Customer Liaison Officer, you will be a crucial link between our tenants and the teams delivering our repairs and improvement works. You will work closely with our tenants to agree work schedules and ensure that intrusive or disruptive repair works are completed quickly to the required standards, as well as being a point of contact whilst the works are ongoing.
What We Are Looking For
We are looking for someone who shares our values and has previous experience of working in a customer service role and delivering successful outcomes when issues arise. You will be confident and experienced in communicating with people over the phone, by email and face to face. You will have fantastic analytical and organisation skills and experience of working in a fast paced environment with the ability to adjust to changing situations at short notice.
You\’ll need access to a vehicle with business insurance as this role involves occasional travel to tenants\’ homes in Preston.
It Would Be Great If You Also Had
Experience of working in a social housing environment.
Why work at Community Gateway?
We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more. More information about our benefits can be found on the attachment below.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
A Bit More About Us
Community Gateway own and manage around 7000 homes across the cityof Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work.so if you think you have the skills, experience and can live our values, then we want to hear from you. If you haven\’t done so already, check out the candidate pack on our website for more about us and top tips for your application.
Dates For Your Diary
The closing date for this advert is Tuesday 29th July 2025 with interviews expected to be held on Wednesday 6th August 2025.
We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Liaison Officer employer: Soundboard Review Services, LLC.
Contact Detail:
Soundboard Review Services, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in Preston. Understanding the local community and its needs will help you connect better with tenants and demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Practice your communication skills, as this role requires effective interaction over the phone, via email, and face-to-face. Consider role-playing scenarios with a friend to build confidence in handling various customer service situations.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in a fast-paced environment. This will highlight your ability to adapt to changing situations, which is crucial for this role.
✨Tip Number 4
If you speak a second language, be sure to mention it during your application process. This can set you apart from other candidates and demonstrate your ability to communicate with a diverse range of tenants.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Liaison Officer position. Understand the key responsibilities and required skills, such as customer service experience and communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any specific achievements that demonstrate your ability to handle issues effectively. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention any experience in social housing if applicable, and explain how your values align with those of the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Liaison Officer.
How to prepare for a job interview at Soundboard Review Services, LLC.
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully resolved issues and improved customer satisfaction, as this is crucial for a Customer Liaison Officer.
✨Demonstrate Strong Communication Skills
Since the role involves communicating with tenants via phone, email, and face-to-face, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult conversations and ensure that you convey empathy and understanding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of situations where you had to adapt quickly to changes or resolve conflicts, and be ready to explain your thought process and actions.
✨Research the Company and Its Values
Familiarise yourself with Community Gateway's mission and values. Understanding their commitment to providing safe and affordable homes will help you align your answers with what they are looking for in a candidate.
