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- Tasks: Support our dealer network with sales, product queries, and stock management.
- Company: Join Sound United, home to legendary audio brands like Bowers & Wilkins.
- Benefits: Enjoy competitive salary, employee discounts, and generous holiday allowance.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Make a real impact on customer experience in the audio industry.
- Qualifications: Experience in customer support, strong communication, and problem-solving skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We\’re Hiring: Dealer Support Associate – UK📍 Location: Worthing, UK🕒 Type: Full-Time | Permanent🔗 Reports to: Reports to: Senior Dealer Support Associate🏢 Brand: Bowers & Wilkins | Sound United now part of Harman InternationalJoin Sound United, part of Harman International – Where Legendary Audio Brands Come to LifeAt Sound United, we’re passionate about bringing joy to the world through sound. As one of the largest audio portfolio companies globally, we’re proud to represent iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, and more. Each brand has its own legacy, and together, we’re redefining home entertainment.We’re looking for a Dealer Support Associate to join our UK team and be the first point of contact for our dealer network. You’ll play a key role in supporting sales, product queries, stock management, and service issues—ensuring our partners receive exceptional support across all Sound United brands.What You’ll DoHandle daily order entry and respond to dealer queries on pricing, availability, and backorders.Offer product alternatives and manage stock allocation.Coordinate slot times and stock movements between dealers.Support returns, credit notes, and service/warranty communications.Work closely with Commercial Managers and logistics teams to manage shortages and deliveries.Assist with local stock sales and employee purchases.Manage key accounts like Amazon in collaboration with Planning and Commercial teams.Monitor incomplete orders, payment limits, and debit note requests.Continuously improve processes to reduce manual order changes.Stay up to date on products and trends via Sound United University.What You’ll BringExperience in a similar customer support or operations role.Fluent in English (verbal and written).Strong communication, problem-solving, and organizational skills.Technical understanding and customer-focused mindset.Proficiency in MS Office (Excel); experience with SAP and CRM is a plus.Ability to work under pressure and thrive in a team environment.Why Sound United?Work with globally recognized audio brands.Be part of a collaborative, innovative team.Make a real impact in shaping customer experience across the UK.Exceptional employee discounts on our legendary products Enjoy a collaborative culture that values your ideas and contributions.Enjoy a competitive salary and bonus scheme Receive a generous holiday allowance We offer private medical insurance, a cycle to work scheme, and generous employee referral bonuses – we believe in true collaboration and feeling part of something special. Ready to support legendary sound and service? Apply now and help us deliver excellence to our dealer network.We are committed to supporting work-life balance and, in line with the UK\’s Flexible Working Act, we welcome requests for flexible working arrangements. While this role is typically based on-site at either our Southwater or Worthing sites, we are open to discussing flexibility, depending on individual needs.
Dealer Support Associate employer: Sound United
Contact Detail:
Sound United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer Support Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Sound United on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Sound United’s brands and their products. Show us you’re passionate about audio and ready to support our dealer network.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you’ve handled customer queries or stock issues before. We love candidates who can think on their feet and provide solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Dealer Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer support or operations roles you've had, as well as your proficiency in MS Office and any relevant software like SAP.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about audio brands and how your background makes you a great fit for the Dealer Support Associate role. Be sure to mention your problem-solving skills and ability to work under pressure.
Showcase Your Communication Skills: Since this role involves a lot of interaction with dealers, make sure your written application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sound United
✨Know Your Audio Brands
Familiarise yourself with the iconic brands under Sound United, like Bowers & Wilkins and Denon. Understanding their products and legacy will show your passion for the industry and help you connect better during the interview.
✨Showcase Your Customer Support Skills
Prepare examples from your previous roles that highlight your experience in customer support or operations. Be ready to discuss how you've handled queries, managed stock, or resolved service issues effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific scenarios where you successfully solved a problem or improved a process. This role requires strong organisational skills, so showcasing your ability to thrive under pressure will be key.
✨Brush Up on Technical Skills
Since proficiency in MS Office and familiarity with SAP or CRM systems are important, make sure you're comfortable discussing your technical skills. You might even want to practice using Excel to demonstrate your capabilities.