At a Glance
- Tasks: Coordinate logistics, manage customer orders, and ensure smooth supply chain operations.
- Company: Join a dynamic team focused on excellence in customer operations.
- Benefits: Competitive salary, company pension, and free on-site parking.
- Other info: Ideal for motivated individuals eager to grow within a supportive team.
- Why this job: Make a real impact in logistics while advancing your career in a collaborative environment.
- Qualifications: Strong attention to detail and experience in order processing and logistics administration.
The predicted salary is between 25000 - 29000 £ per year.
We are seeking a highly organised and detail-oriented Customer Operations & Logistics Coordinator to join our dynamic team. This role is pivotal in managing supply chain activities, coordinating logistics operations, and ensuring seamless communication between various departments and external partners. The successful candidate will possess a strong understanding of order processing, customer account management, logistics coordination, export documentation, bonded warehouse processes, customs-related administration, delivery routing, carrier liaison, invoice checks, and general operational support across key accounts.
Key responsibilities include:
- Processing customer orders from receipt through to dispatch/delivery
- Managing customer accounts and responding to order, stock, delivery, and documentation queries
- Preparing export documentation including commercial invoices, packing lists, certificates of origin, carton labels, and other customer/carrier-specific documents
- Coordinating UK, EU, US, and international shipments with forwarders, carriers, warehouses, and customers
- Arranging delivery appointments and following customer routing guide requirements
- Managing portal/EDI requirements for relevant customers
- Liaising with factories, warehouses, freight forwarders, carriers, and customers to resolve order and delivery issues
- Monitoring critical paths and ensuring orders progress through each stage
- Supporting bonded warehouse processes, including in-bond export documentation and stock/admin checks
- Checking freight, duty, and logistics invoices against expected costs
- Using Sage 50 and Excel daily for order processing, reporting, tracking, and reconciliation
- Creating and maintaining trackers, reports, and process notes
- Investigating and resolving stock, shipment, documentation, and delivery discrepancies
- Supporting colleagues with process knowledge and customer-specific requirements
Key skills/experience required:
- Strong attention to detail
- Excellent organisation and prioritisation skills
- Experience with order processing and logistics administration
- Ability to follow customer-specific procedures and routing guides
- Confidence dealing with customers, suppliers, warehouses, and freight partners
- Ability to problem-solve under pressure
- Experience with Sage 50 would be useful
- Experience with export documentation, customs, bonded warehouse processes, or international shipping would be advantageous
This role offers an engaging environment where your expertise in logistics will directly impact organisational success. We welcome applications from motivated professionals eager to advance their careers within a collaborative team dedicated to excellence in supply chain operations.
Pay: £25,000.00-£29,000.00 per year
Company benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate: Kirkby in Ashfield NG17 7LA: reliably commute or plan to relocate before starting work (preferred)
Please confirm that you do not require sponsorship to apply for this role.
Do you have experience in shipping to USA customers and their procedures?
Do you have any IT skills that may be useful to us?
How good would you say you are with Microsoft Excel? Whizz, Expert, Professional, Proficient or just OK?
Education: A-Level or equivalent (preferred)
Experience: preparing export documentation: 2 years (preferred)
Customer Operations & Logistics Coordinator employer: Soulstar Clothing
Join our vibrant team as a Customer Operations & Logistics Coordinator in Kirkby in Ashfield, where your role is crucial to our supply chain success. We pride ourselves on fostering a collaborative work culture that values attention to detail and offers ample opportunities for professional growth, alongside competitive benefits such as a company pension and free on-site parking. If you're looking for a meaningful career in logistics with a supportive team, this is the place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations & Logistics Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Soulstar Clothing and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Soulstar Clothing!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Soulstar Clothing keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Operations & Logistics Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Soulstar Clothing:This is your chance to really connect with the team at Soulstar Clothing. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Soulstar Clothing
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Soulstar Clothing.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Soulstar Clothing that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Soulstar Clothing. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
