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- Tasks: Support clients in using our innovative property tech and drive their success.
- Company: Join one of the fastest-growing PropTech companies in the UK.
- Benefits: Hybrid working, £1000 holiday bonus, and a £500 yearly development budget.
- Why this job: Make a real impact in the property industry while growing your career.
- Qualifications: Experience in customer success and excellent communication skills.
- Other info: Be part of a passionate team dedicated to transforming the property experience.
The predicted salary is between 27000 - 33000 £ per year.
Manchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we are investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long-term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group.
Over the past five years, we’ve been working on Street.co.uk – our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long-term value across Street Group's ecosystem of products. You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business.
A Bit About You
- You’ll have a background in Customer Success
- You are passionate about providing an excellent customer experience
- You have excellent written and verbal communication skills (fluency in written and spoken English)
- You’re a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
- You’re highly organised with exceptional attention to detail
What you can expect to be working on as a Customer Success Manager at Street Group
- Immersing yourself in the company and building knowledge of our evolving product
- Ensuring feedback flows from Customer Success to the relevant business and product teams
- Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software
- Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
- Implementing creative solutions to proactively resolve potential issues for customers
- Providing exceptional technical support via phone and email to Street clients
- Upselling additional products to existing clients
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We’d love to see your application!
Who are Street Group?
We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone. Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi-award-winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, on-demand needs of customers and their busy lifestyles. Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent's job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging thousands of agencies across the UK.
Why join Street Group?
- Hybrid-working – you can work from home up to 3 days per week
- Guilt-Free R&R – £1000 towards a holiday after your first year with the team (we’ll even cover the tax!)
- Joining a culture that supports your development and encourages growth
- £500 yearly L&D budget for your career development
- Your birthday on us - we pay, you stay away
- Give something back - 2 paid days volunteering on us
- Enhanced maternity, paternity & adoption pay
- Mental health & well-being support via Health Assured
- Regular well-being initiatives
- Flexible working hours
- Public transport season ticket loans
- Paid menopause leave
- Holiday buying scheme
- Joining a new team in an exciting business with huge ambition
- Be a part of something bigger - everyone in our team is passionate about improving the entire property industry!
- A chance to work on cutting-edge technology
- Comfortable, relaxed office space - office dogs welcome!
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
- Company and team off-sites, events and happy hours
- Cycle to work scheme
- Electric car salary sacrifice scheme
- Feel good about sustainability - we’re a climate-positive company!
Salary
Up to £33,000 plus commission, with an estimated OTE of £40k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Interview Process
3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager Interview > Final interview and presentation. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there’s anything you think we should be aware of during the interview process, please do let us know!
Customer Success Manager in Manchester employer: Soulreflectors
Contact Detail:
Soulreflectors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research Street Group, their products, and their mission. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and crafting your own success stories. Highlight your customer success experience and how it aligns with Street Group's goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about providing an excellent experience for clients, so share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Success Manager. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate a well-structured application. Keep your writing clear and to the point, avoiding jargon unless it’s relevant. This will help us understand your qualifications quickly and easily, making a great first impression!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Street Group!
How to prepare for a job interview at Soulreflectors
✨Know Your Stuff
Before the interview, dive deep into Street Group's products, especially Street.co.uk. Understand how they work and the value they bring to customers. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to drive client success and how you've contributed to long-term value in previous roles.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as confident and articulate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future product developments. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.