Lettings Accounting Support Specialist

Manchester (Hybrid, up to 2 days WFH) | £25k

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you’ll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system! You’ll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure Street.co.uk remains best-in-class.

On a day-to-day basis you’ll be the go-to for our clients, providing live chat support, with a focus on lettings management and accounting, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A bit about you:

• You have a background in Lettings Accounting and/or Property Management, who wants to transition into a tech environment that strives to improve the property industry.
• You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem.
• You have a passion for technology and websites and an enthusiasm to quickly learn new products and features.
• You’re a self-starter who can take initiative where required.
• You’ll have outstanding communication skills, both written and verbal.
• You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical).
• You’re highly organised and experienced at time management and prioritisation.
• You’re calm and collected under pressure whilst keeping a happy and positive mindset.
• You’re adaptable to each issue dealt with and truly take pride in your work.

Here’s what you can expect to be working on as a Lettings Accounting Support Specialist at Street Group:

• Becoming an expert on the Street.co.uk platform, across the different areas including sales, lettings management and lettings accounting.
• Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call.
• Be able to make the call of when to escalate more complex tasks to our Street Engineering teams.
• Proactively looking at ways to build your knowledge of our products.
• Proactively ensuring customers understand and are making the most of the latest product updates/releases.
• Working with a variety of customers from small independents through to large multi-branch estate agencies.
• Responding to any system bugs reported by the client and escalating this to the development team where necessary.
• Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team.

Why join Street Group?

• Hybrid-working - you can work from home up to 3 days per week.
• Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we’ll even cover the tax!).
• Joining a culture that supports your development and encourages growth. £500 yearly L&D budget for your career development.
• Your birthday on us - we pay, you stay away.
• ‘Give something back’ - 2 paid days volunteering on us.
• Mental health & well-being support via Health Assured.
• Regular well-being initiatives.
• Flexible working hours.
• Public transport season ticket loans.
• Paid menopause leave.
• Holiday buying scheme.
• Be a part of something bigger - everyone in our team is passionate about improving the entire property industry!

Salary £25,000 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

Interview Process: 3 stages = Introductory call with one of our Talent team > Hiring Manager interview & an in-person live chat task > Final interview. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there’s anything you think we should be aware of during the interview process, please do let us know!