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- Tasks: Join our team to provide top-notch customer service and support in a vibrant studio environment.
- Company: SoulCycle is all about redefining health and happiness through community and fun.
- Benefits: Enjoy flexible part-time hours, a supportive team culture, and the chance to make a real impact.
- Why this job: Be part of a mission-driven community that values diversity, inclusion, and personal growth.
- Qualifications: Customer service experience and a positive attitude are essential; multitasking skills are a must!
- Other info: Must be available for at least 20 hours a week, including weekends and holiday shifts.
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We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:
- Provide high level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
- Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
- Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
- Bathroom and changing room cleaning
Qualifications
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skills
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Studio Crew, Notting Hill employer: SoulCycle
Contact Detail:
SoulCycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Crew, Notting Hill
✨Tip Number 1
Familiarise yourself with SoulCycle's mission and values. Understanding their focus on community, inclusivity, and customer service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've provided exceptional service in previous roles. This will demonstrate your ability to meet their high standards for hospitality.
✨Tip Number 3
Be ready to discuss how you handle fast-paced environments. Think of instances where you've successfully prioritised tasks or managed multiple responsibilities at once, as this is crucial for the Studio Crew role.
✨Tip Number 4
Prepare to express your enthusiasm for fitness and wellness. Showing a genuine interest in the SoulCycle experience and how it impacts the community can set you apart from other candidates.
We think you need these skills to ace Studio Crew, Notting Hill
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with SoulCycle's mission and values. Highlight your alignment with their purpose-driven approach and commitment to community, diversity, and inclusivity in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and showcases your ability to work in a fast-paced environment. Emphasise any previous roles where you demonstrated initiative and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for health, happiness, and community. Share specific examples of how you've provided exceptional customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is friendly and professional, reflecting the SoulCycle ethos.
How to prepare for a job interview at SoulCycle
✨Show Your Passion for Community
SoulCycle thrives on community and connection, so make sure to express your enthusiasm for being part of a team that values relationships. Share any experiences where you've contributed to a positive community atmosphere.
✨Demonstrate Customer Service Skills
Since the role requires high-level customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you handle challenging situations.
✨Emphasise Your Adaptability
The job is in a fast-paced environment, so be ready to discuss how you prioritise tasks and manage multiple responsibilities. Share specific instances where you successfully adapted to changing circumstances or took the initiative without direction.
✨Maintain a Positive Attitude
A can-do attitude is essential for this role. During the interview, showcase your positivity and willingness to contribute to a fun and supportive atmosphere. Use examples that reflect your upbeat personality and teamwork spirit.
