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- Tasks: Deliver top-notch customer service and support our amazing SoulCycle instructors.
- Company: Join the vibrant SoulCycle community focused on health, happiness, and inclusivity.
- Benefits: Flexible part-time hours, a fun work environment, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that values diversity and makes a real impact.
- Qualifications: Customer service experience and a positive, can-do attitude are essential.
- Other info: Work in a dynamic studio atmosphere with a focus on teamwork and camaraderie.
The predicted salary is between 12 - 15 £ per hour.
Company Description
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
Roles And Responsibilities
- Provide high level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
- Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
- Common area cleaning, including front desk, lockers, retail shelves, office and hallways
- Bathroom and changing room cleaning
Qualifications
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skills
Physical Requirements
- Must be able to work in a fast-paced environment
- Must be able to kneel, bend, reach, climb and stand for long durations of time
- Must be able to lift/carry a maximum of 30lbs
Additional Information
For additional Information visit our Career Site: https://www.soul-cycle.com/careers/
Studio Crew, Soho employer: SoulCycle Inc.
Contact Detail:
SoulCycle Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Crew, Soho
✨Tip Number 1
Get to know the company culture! SoulCycle is all about community and positivity, so show your enthusiasm for their mission during interviews. Research their values and think of ways you can contribute to that vibe.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can go a long way in making a lasting impression and might just get you a foot in the door.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various customer service scenarios. SoulCycle values problem-solving skills, so be ready to showcase your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Studio Crew, Soho
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for health and fitness shine through! We want to see that you're genuinely excited about joining our community and contributing to the SoulCycle experience.
Highlight Your Customer Service Skills: Make sure to emphasise any customer service experience you have. We’re all about providing top-notch hospitality, so share examples of how you've gone above and beyond for customers in the past.
Be Organised and Detail-Oriented: Since we’re looking for hyper-organised individuals, it’s a good idea to showcase your attention to detail in your application. Whether it’s through your formatting or the way you present your experiences, make it clear that you can juggle multiple tasks efficiently.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and ready to take the next step in joining our team.
How to prepare for a job interview at SoulCycle Inc.
✨Know the SoulCycle Vibe
Before your interview, dive deep into what makes SoulCycle special. Familiarise yourself with their mission and values, especially their focus on community and inclusivity. This will help you connect your personal experiences to their ethos during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you maintained a positive attitude in challenging situations.
✨Demonstrate Team Spirit
SoulCycle thrives on teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that showcase your ability to work cohesively with a team and support your colleagues, especially in a fast-paced environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the studio culture, how they foster inclusivity, or what a typical day looks like for a Studio Crew member. It shows your genuine interest in the role and the company.